Addressing challenges through collaboration: the benefits of crown-to-crown payments processing

By on 15/04/2020

The Home Office Payment Processing Service (HOPPS) managed more than 700,000 visa applications a year. The service was experiencing challenges – not only with the sheer volume of applications but with the complex and multiple steps involved in processing them. NS&I Government Payments Services (NS&I GPS) was selected to provide a streamlined management approach and worked collaboratively with the Home Office to address the services challenges.

The NS&I GPS team provided services for validating passports and identifying forgeries, captured data to provide accurate forecasting, and undertook digitisation to maximise efficiency.

Read this case study by completing the form below and find how NS&I GPS and the Home Office worked together to boost staff productivity, improve the customer experience, and to deliver a 10% operating cost saving.

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