Better digital public services on the agenda at inaugural GovernmentDX conference in Washington DC

By on 17/04/2024 | Updated on 18/04/2024
The Ronald Reagan Building and International Trade Center. Photo by Beyond My Ken, reproduced under creative commons
The Ronald Reagan Building and International Trade Center. Photo by Beyond My Ken, reproduced under Creative Commons

Public servants from across the US federal government and beyond will come together this week to share insights on how to transform public services in the digital age.

GovernmentDX is being held in Washington DC on 18 and 19 April. The event programme brings together global technology leaders to share insight and intelligence on how technology can be used to drive innovation and deliver high-quality public services.

An open conference and exhibition will be held on 18 April at the Ronald Reagan Building and International Trade Center, followed by an invitation-only roundtable on 19 April.

The conference sessions will examine four key elements to transforming digital government service delivery:

  • Improving design and delivery of public services for customers 
  • Leveraging data and AI 
  • Modernising government technology 
  • Integrating cybersecurity from the beginning

The event will also provide insight on how the White House’s Delivering a Digital-First Public Experience policy guidance can be implemented through adopting new technologies and setting standards to deliver online tools and experiences that meet today’s expectations.

Read more: US federal CIO Clare Martorana on ‘human-centred policymaking’ at the speed of AI 

Speakers from across the US federal government who will be speaking at the conference include:

Clare Martorana, the US federal chief information officer; Jen Easterly, director, Cybersecurity and Infrastructure Security Agency, United States of America; Harry Coker, national cyber director; Mina Hsiang, administrator, United States Digital Service; Robin Carnahan, administrator, General Services Administration, United States of America; Chris DeRusha, federal chief information security officer, Office for Management and Budget; Betsy Beaumon, chief transformation officer, Social Security Administration; Ann Dunkin, chief information officer, Department of Energy, United States of America; Conrad Stosz, director of artificial intelligence at the Office of the Federal CIO; Jonathan Finch, director of digital experience at the Office of the Federal CIO; Amira Boland, lead, Federal Customer Experience Office of Performance and Personnel Management, Office for Management and Budget; and Andy Lewandowski, chief digital experience officer, Department of the Interior, United States. 

Read more: Catch up on our series of interviews with speakers from GovernmentDX

International speakers attending include Chang Sau Sheong, deputy chief executive in the Government Technology Agency, Singapore; Mark Vermeer, director, digital government, Ministry of the Interior and Kingdom Relations, the Netherlands; Laura Gilbert, chief analyst and director of data science, 10 Downing Street, United Kingdom; Tom Read, chief executive officer, Government Digital Service, United Kingdom; Scott Jones, president, Shared Services Canada; Martin Bowyer, deputy director, Securing Government Services, Central Digital and Data Office, United Kingdom; and Christina Lang, chief executive officer, DigitalService, Germany.  

Other speakers across the conference include Jennifer Anastasoff, executive director of the Tech Talent Project; Brenda Darden Wilkerson, chief executive officer at AnitaB.org, a global nonprofit supporting women and non-binary individuals in tech, known for organising the Grace Hopper Celebration; and Travis Moore, founder of TechCongress, which connects tech experts with Congress to shape policy.

View the full conference agenda here, and thanks to our 2024 Global Platinum Knowledge Partner EY, and GovernmentDX event gold knowledge partners Ad Hoc, Nava, Microsoft, Maximus, Workday, ServiceNow and Hippo.

About Richard Johnstone

Richard Johnstone is the executive editor of Global Government Forum, where he helps to produce editorial analysis and insight for the title’s audience of public servants around the world. Before joining GGF, he spent nearly five years at UK-based title Civil Service World, latterly as acting editor, and has worked in public policy journalism throughout his career.

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