Breaking Through the Glass Ceiling

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


This remote, live training course is focussed on working in the most effective way with your manager and their team. We will consider how to improve professional interactions and explore existing perceptions held about ourselves.

The course is focused around building your confidence and the impression you create to others. It is about helping you to know and embrace your natural skills and providing a structure for developing other areas.

We will focus on your communication and behaviour in a professional environment to help you to step up and hold your own in meetings and with management. This course will help you build the skills and tools you need to make that upwards career move.

Who is the course designed for?

This course has been designed for anyone who is seeking more responsibility and who wishes to build their future career on a confident platform. If you feel that you are ready to move upwards from your role, this course is intended to provide you with a range of skills that will enable you to make that move.

How will you benefit from attending?
You will have a better awareness of your own skill-set, learn new skills and how to apply them effectively, and boost your confidence in both your ability and your potential.

Learning outcomes

  • Identify and improve key skills
  • Understanding better how to be proactive and effective in role
  • Use established and practise tools to develop communication
  • Know how to ask questions to reduce time and increase effectiveness
  • Understand and develop the impression we create professionally
  • Encouraging and managing feedback
  • Learn to be more confident and persuasive


Session One

Welcome & Objective setting

Understanding the value of your role in the organisation

Recognise skills & development areas

How can we be as proactive as possible

Session Two

Expanding on your self awareness

Recognising how we are perceived

Overcoming personal communication barriers

Planning effective communication

Questioning and listening skills


Session Three

Building confidence

Understanding how to be assertive

Managing expectations

Eliciting positive feedback

Session Four

Overcome difficult situations and manage difficult characters

Building on your professional persona

Developing your role in the right direct for you

Influencing and persuading your manager and colleagues


Our L&D ethos

  • We’re here to enable you to perform better

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries 

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.