Building Remote Business Relationships

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


‘Personality’ difference is often cited as a cause of disagreement and even conflict in teams. We like people who are similar to us, as they mirror the behaviours that we find rewarding, and they share what motivates us and drives us. This can mean, however, that we sometimes overlook or fail to make the effort to understand others who are different from us.

Both internally and externally, this can have a significant impact on our ability to build strong business relationships.  

During the workshop, delegates will have the opportunity to explore drivers of behaviours. We will also use various communication models and theories to analyse, understand and identify how we can adapt our communication styles and our own behaviours to build and influence effective business relations.

In the context of new ways of working that have become established in the 2020s, including the impact of remote and hybrid working, relationship-building can be even more of a challenge, and the seminar will examine ways to tackle this new context of meeting people most effectively.

Who is the seminar designed for?

This highly interactive training seminar is designed for all those who wish to improve their business relationship-building skills, and to understand other people’s, organisations’, cultures’ and sectors’ ways of thinking and seeing things. It will also look into ways of doing this in the context of meeting people remotely.

How will you benefit from attending?

By attending this workshop delegates will be able to:

• Identify key stakeholders and identify the blockers to managing those relationships
• Communicate with and influence others to build trust
• Understand personal drivers and how these come across through behaviour
• Describe how to adapt communication to match others’ styles to influence win-win outcomes

Learning Objectives

• Understand how to apply specific techniques to build stronger business relationships
• Learn how to understand other people’s perspectives, and to adapt your thinking and behaviour to meet their needs
• Understand how to use communications more effectively to build relationships
• Learn a range of methods and approaches for building relationships generally and in the context of remote and hybrid working meetings


Session One Mapping Stakeholder Needs

Introduction and Background
Mapping stakeholders
analysis of the skills needed to manage relationships well
Identifying those relationships that need to be strengthened and the blockers
Delegate discussion

Session Two Effective Communication

Describing effective communication
Communication model overview
Listening levels and barriers
The art of building rapport and connection
Applying this in the context of remote working and remote meetings
delegate input

Session Three Influencing and Persuasion

Influencing and persuading your stakeholders and colleagues
Influencing and persuading strategies
Individual styles of communication
Matching, mirroring, pacing and leading
Applying these approaches to remote meetings


Session Four Influencing without Authority

Power and Influencing strategies when you have no authority
Delegates’ experiences

Session Five Behaviours and Tailoring your Approach

Behavioural styles and preferences
What is my style?
How do I adapt my style?
Self-reflection and analysis – using this to change what you are doing in terms of behaviours and choosing your approach tailored to each stakeholder
Sharing delegates’ examples

Session Six Review and Action Planning

Review of delegates’ stakeholders
Action planning


Our L&D ethos

  • We’re here to enable you to perform better

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.