Find your identity: making progress on digital ID verification

October 13, 2020
Data & ID

Around the world, civil service digital teams and service leaders are working to make public services more accessible, convenient, efficient and effective. But in most countries, they are hampered by the weakness of digital ID verification platforms. Without a common ID system used by organisations across government, it’s hard for civil servants to provide a single gateway to multiple services; to support the data-sharing that can improve services’ quality and convenience; and to ease citizens’ transition to online services.

Many governments have tried to build national digital ID systems – and to attract users among service providers and citizens – but few have cracked the problem. At this Global Government Forum webinar, civil servants and topical experts from around the world considered how governments can make progress on this crucial aspect of the digital agenda – exploring key issues such as service design, business models, adoption policies and public confidence.


  • Ruth Annus, Director General of Citizenship and Migration Policy Department, Ministry of Interior, Estonia
  • Tor Alvik, Specialist Director Digital Strategies and Coordination, Ministry of Local Government and Modernization, DIFI, Norway
  • Quek Sin Kwok, Senior Director, National Digital Identity Programme (NDI), Government Technology Agency (GovTech), Singapore
  • Stefan Schlosser, Policy Advisor, Federal Chancellery, Division Digital State, Germany
  • Pierre Lelievre, Senior Vice President for Digital ID, IDEMIA