Getting government welfare and support payments ready for the next crisis

April 3, 2023

Global Government Forum are pleased to offer real-time simultaneous interpretation of this webinar into Thai and Vietnamese

ฟอรัมรัฐบาลโลกมีความยินดีอย่างยิ่ง ที่จะนำเสนอการแปลสัมมนาผ่านเว็บนี้พร้อมกันแบบเรียลไทม์เป็นภาษาไทยและภาษาเวียดนาม

Diễn đàn Chính phủ Toàn cầu hân hạnh cung cấp phiên dịch song song hội thảo trực tuyến này sang tiếng Thái và tiếng Việt.




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Government welfare and support programmes form an essential part of the policymaker’s toolkit. Benefits and other disbursements help billions of people, with estimates putting the total spending on social safety nets at around 1.5% of the entire global economy.

The importance of support schemes was proven by the coronavirus pandemic. The response to COVID-19 saw governments around the world to roll out new payments to help citizens and businesses through lockdowns – which were often developed at pace using modern payments technology.

However, new research by Visa and Kearney has warned that lessons from these schemes risk being lost as governments return to normality and revert to their former methods of payments. The report has called on governments to build on the lessons from the pandemic to create modern systems that are better targeted, more efficient, scalable, resilient, and citizen-centric.

This webinar, in partnership with Visa and Kearney, shared unique insight on the lessons from the pandemic and how governments can build modern payment and disbursement systems.

Join the webinar to find out:

  • The key digital building blocks governments will need to put in place to create modern and efficient payment systems – and how to do so.
  • Lessons from the COVID-19 pandemic on how to put in place new payment systems at speed – and what citizens need to be able to access them.
  • How governments can ensure awareness of support schemes remains high – both in times of crisis and more routine operations – to maximise impact.


Patricia Zhao, Deputy Director & Product Lead of GovWallet, Singapore

Patricia leads an agile tribe consisting of product teams that help with government’s disbursement and items distribution to the public. As a product lead of GovWallet, Patricia collaborates closely with government agencies and industry partners to provide agencies with a seamless disbursement solution, and recipients with the convenience of spending their government pay-outs electronically.


Shri Prashant Kumar Mittal, Deputy Director General, National Informatics Centre (NIC), Ministry of Electronics & Information Technology, India

He has 35 years of experience in the E-Gov domain, with the previous 12 years at the grass roots level. End-to-end ICT backbone for mission mode projects was conceived, planned, developed, and roll-out up to villages. Core competencies include evidence-based policy planning, capacity building, enabling DBT and rural ICT, process re-engineering, and corporate management.

He holds Master in Project Management, Software Systems (BITS-Pilani), and Pure Electronics. 

He likes to invest time with aspiring entrepreneurs for ideation and potential assessment.

His approach towards work is iterative, that has led to him to function steadily, efficiently, and effectively.

Maria Francesca M. Del Rosario, Undersecretary and Head of the Information and Communications Technology Group and Chief Information Officer, Department of Budget and Management, Philippines

Undersecretary Maria Francesca M. Del Rosario is the Head of Information and Communications Technology Group and Chief Information Officer of the Department of Budget and Management. Formerly, she served as Vice President and Head of Artificial Intelligence and Data Policy of Data Science and AI Group of UnionBank of the Philippines. She also served as Senior Cybersecurity Consultant of Indra, a European-based firm as well as IT and Data Privacy Governance of Globe Telecom. She is a member of the Integrated Bar of the Philippines and Institute of Corporate Directors. She is also an Advisory Board Member of the International Association of Privacy Professionals (Women in Privacy).

She was recently recognized for the following: Top 10 Women in Security by Women Security Alliance Philippines (WISAP); Privacy Leadership Recognition by the National Privacy Commission; Corporate Governance by the National Association of Data Protection Officers of the Philippines; and Best in Future of Trust by International Data Corporation (IDC) in the Philippines and the Asia Pacific Region.

Azrin Azlina Anuar, Head of Government Solutions, Asia Pacific, Visa

Azrin is responsible for driving business opportunities that advance Government’s digitization agenda for economies and deliver sustainable social impact.  These include supporting Government payment flows, urban mobility, and data insights.

Azrin has been at Visa since 2017, leading Visa’s policy and partnership engagements with regulatory bodies, public sector stakeholders, international organizations, and business associations across several markets in Southeast Asia.

Prior to Visa, Azrin co-led McKinsey & Company’s client service risk function for Asia Pacific where she advised the firm on managing risks related to McKinsey’s consulting service with both public sector and private sector clients across 12 industries. She has 9 years of experience in Government, focused on financial sector regulatory policy at a Central Bank.

Azrin was a government scholarship holder and has a Master of Arts and Bachelor’s degree in Jurisprudence from the University of Oxford. In her spare time, she enjoys composing music, playing the piano and violin, and mentoring young professionals

Webinar chair: Siobhan Benita, former UK senior civil servant

Siobhan Benita was a senior civil servant with over 15 years’ Whitehall experience. She worked in many of the major delivery departments, including Transport, Environment, Health and Local Government. She also had senior roles at the heart of Government in the Cabinet Office and HM Treasury, including supporting the then Cabinet Secretary, Lord O’Donnell to lead work on Civil Service reform and strategy. Siobhan left the Civil Service to run as an independent candidate in the Mayor of London election. She subsequently joined her alma mater, Warwick University as Chief Strategy Officer of Warwick in London and Co-Director of the Warwick Policy Lab.