Future proofed: how government can create next-generation disbursement schemes

April 3, 2023

Global Government Forum are pleased to offer real-time simultaneous interpretation of this webinar into Thai and Vietnamese

ฟอรัมรัฐบาลโลกมีความยินดีอย่างยิ่ง ที่จะนำเสนอการแปลสัมมนาผ่านเว็บนี้พร้อมกันแบบเรียลไทม์เป็นภาษาไทยและภาษาเวียดนาม

Diễn đàn Chính phủ Toàn cầu hân hạnh cung cấp phiên dịch song song hội thảo trực tuyến này sang tiếng Thái và tiếng Việt.

Government disbursement programmes are an essential part of the toolkit of policymakers, providing support and incentives to billions of people and businesses annually, with estimates putting the total spending by governments on social safety nets at around 1.5% of the entire global economy.

The importance of support schemes was proven by the coronavirus pandemic. The response to COVID-19 prompted governments around the world to roll out support for both citizens and businesses.

These schemes were often developed at pace using modern technology, and pointed to a transformed digital future for all government disbursements.

However, new research by Visa and Kearney has warned that lessons from these COVID schemes risk being lost as governments return to normality and revert to their former methods of payments. The report has called on governments to build on the lessons from the pandemic to create modern payment systems that are better targeted, more efficient, scalable, resilient, and citizen-centric.

This webinar, in partnership with Visa, will share unique insight on how governments can build these systems.

Join the webinar to find out:

  • The key digital building blocks governments will need to put in place to create modern, efficient and responsive disbursement programmes – and how to do so.
  • Lessons from the COVID-19 pandemic on how to put in place new disbursement programmes at speed – and what citizens need to be able to access them.
  • How governments can ensure awareness of digital payout schemes, and boost financial literacy to maximise their impact.

Public servants can register here for free to attend this webinar


Indochina Time (ICT): 12:00 – 13:15
Singapore Time (SGT): 13:00 – 14:15
Australian Eastern Standard Time (AEST): 15:00 – 16:15


Shri Rupinder Singh, IAS Additional Secretary to Government of India, Unique Identification Authority, Ministry of Electronics & Information Technology, India

Mr. Rupinder Singh belongs to the Indian Administrative Service of 1996 Batch.  Currently, he is working at the level of Additional Secretary to Government of India in Unique Identification Authority of India (UIDAI), Ministry of Electronics & Information Technology (MeitY). He has been working with UIDAI for last over six years and his current assignment pertains to Aadhaar Authentication & Verification as well as monitoring & promoting the usage of Aadhaar across various Government Departments, Banks and other regulated entities. He is Bachelor of Engineering in Electronics and M.A. in Economics.

Robert Walls, Vice President, Head of Products & Digital Solutions, Visa

Rob Walls leads the Products and Solutions team within Visa Government Solutions and is based out of London, UK. Rob has responsibility for building fit for purpose product and payment solution capabilities to support public sector payments needs. He has held prior positions at Visa including Head of Products & Solutions for the UK&I market, leading the Asia Pacific Product & Solutions HUB team based in Singapore, and leading the Product & Digital team for the Australia, New Zealand and South Pacific region.

Rob has been involved in payments industry for over 25 years, having previously worked for the Australian Government, First Data, Citibank, MasterCard and MoneyGram and has worked across the Asia Pacific, Middle East & Africa, the US and now Europe regions.

Rob has a Bachelor of Arts from Sydney University, majoring in Economics and Government and a Post Bachelor Degree in Applied Finance and Investment from the Australian Securities Institute.

Daniela Chikova, Partner and Managing Director, Kearney

Daniela Chikova is a partner with Kearney in the Financial Services practice.  With over 20 years of consulting and industry experience, Daniela is an expert in banking with focus on growth strategies, proposition design, commercial effectiveness, and product monetization.

Within Kearney, she is leading the European Retail Banking Competence Center and authors the annual Retail Banking Radar since its inception 10 years ago. During her career with Kearney, Daniela has worked in the United States, the United Kingdom, Germany, Switzerland, Austria and most countries of Central and Eastern Europe.

Daniela earned her MBA from the Goizueta Business School at the Emory University, USA, as a Fulbright scholar. She holds a BA in business administration and journalism from the America University in Bulgaria.

Webinar chair: Siobhan Benita, former UK senior civil servant

Siobhan Benita was a senior civil servant with over 15 years’ Whitehall experience. She worked in many of the major delivery departments, including Transport, Environment, Health and Local Government. She also had senior roles at the heart of Government in the Cabinet Office and HM Treasury, including supporting the then Cabinet Secretary, Lord O’Donnell to lead work on Civil Service reform and strategy. Siobhan left the Civil Service to run as an independent candidate in the Mayor of London election. She subsequently joined her alma mater, Warwick University as Chief Strategy Officer of Warwick in London and Co-Director of the Warwick Policy Lab.