Future proofed: how government can create next-generation disbursement schemes

February 9, 2023

Global Government Forum are pleased to be able to offer real-time simultaneous interpretation of this webinar into Spanish and Portuguese.

A Global Government Forum le complace poder ofrecer una interpretación simultánea de este seminario virtual en español

O Global Government Forum tem o prazer de poder fornecer interpretação simultânea deste webinar em português


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Government disbursement programmes are an essential part of the toolkit of policymakers, providing support and incentives to billions of people and businesses annually, with estimates putting the total spending by governments on social safety nets at around 1.5% of the entire global economy.

The importance of support schemes was proven by the coronavirus pandemic. The response to COVID-19 prompted governments around the world to roll out support for both citizens and businesses.

These schemes were often developed at pace using modern technology, and pointed to a transformed digital future for all government disbursements.

However, new research by Visa and Kearney has warned that lessons from these COVID schemes risk being lost as governments return to normality and revert to their former methods of payments. The report has called on governments to build on the lessons from the pandemic to create modern payment systems that are better targeted, more efficient, scalable, resilient, and citizen-centric.

This webinar, in partnership with Visa, shared unique insight on how governments can build these systems.

Join the webinar to find out:

  • The key digital building blocks governments will need to put in place to create modern, efficient and responsive disbursement programmes – and how to do so.
  • Lessons from the COVID-19 pandemic on how to put in place new disbursement programmes at speed – and what citizens need to be able to access them.
  • How governments can ensure awareness of digital payout schemes, and boost financial literacy to maximise their impact.


Antonio Manzi, National Director, Transfers and Data Analysis, Ministry of Social Development, Uruguay

Antonio Manzi is the current National Director of Transfers and Data Analysis at the Ministry of Social Development in Uruguay, in charge of managing monetary transfer programs for socioeconomically vulnerable households. His directorate also of monitors and evaluates the Ministry´s social programs, providing data analysis services on their performance, and maintaining the Integrated Information System for Social Matters (SIIAS), which collects individual-level data from more than 30 government institutions, providing a broad view of access to social services, reducing fragmentation and providing efficiency in the delivery of social policies.

During the pandemic, his team was in charge of designing and implementing an emergency transfer programme, which was channelled through a publicly-owned mobile app, becoming the first-ever digital payment delivery mechanism for cash transfers in Uruguay.

Before this role, he was political officer at the British Embassy in Uruguay, analyst at the Central Bank of Uruguay, junior consultant at Towers Watson (now Willis Towers Watson) and analyst at a service provider for PwC.

Antonio is part of the Chevening Alumni Network, winning a scholarship from the UK government to obtain a master’s degree in Management and Public Policy at King´s College London. During his stay in the UK, he co-funded Bloomsbury Policy Group (BPG), an independent, non-partisan, non-profit organization with a mission to promote innovative and evidence-informed policymaking that improves the economic, social, and political development of Latin America.

Nhlanhla Mabaso, Deputy Director General, Information Communication Technology (ICT), Department of Home Affairs, South Africa

After completing his Bachelors degree in Computer Science & Applied Maths, Nhlanhla Mabaso worked as a software engineer. This was followed by responsibilities in a wide range of technology areas from systems administration, development as well as policy. He later completed his Masters program. By this time he had moved into the area of strategic management of technology within the private, academic and public sectors. Here he headed ICT and related functions as well as a range of strategic initiatives in a number of entities. He has and continues to serve in a board and advisory capacity on a number of local and international bodies.

Sumnesh Joshi, Deputy Director General, Unique Identification Authority of India (UIDAI), Ministry of Electronics & Information Technology, India

Mr Sumnesh Joshi is the Deputy Director General of Unique Identification Authority of India, heading the Western Regional Office at Mumbai. He has joined as a first officer at UIDAI Regional Office Mumbai in April 2010 as a part of the founding team under leadership of Mr Nandan Nilekani. He was instrumental to roll out the implementation of biometric based Digital Identity “Aadhaar” project in Maharashtra, Gujarat, Goa, Dadra Nagar Haveli and Daman Diu.

He has been working with the Aadhaar Eco System Partners like State Governments, Regulators, Banks, Insurance Companies and Fintech Companies and guiding them in designing the solutions for the convenient delivery of various services using “Aadhaar”. He is driving the use of Aadhaar -a Digital Identity Platform in E-Governance for Targeted Delivery of Services and Benefits.

He also headed Enrolment & Update vertical of UIDAI PAN India. He was in various committees to look into the Strengthening of Aadhaar Enrolment Processes, Revisiting the regulations and SoPs, Automation of various Processes and Universal Client for Enrolment & Update.

Mr Joshi is an officer of 1993 Batch of Indian Telecom Service of Government of India and has over 25 years of experience at different levels of Government. Prior to UIDAI he worked with Department of Telecommunications, Government of India and was involved in Telecom Traffic Planning , Data Analytics, Project implementation, Marketing of Services, Market Strategies, Market Intelligence, Product Development and Brand building.

Mr Joshi, an Electronics & Communications Engineer, holds MicroMasters in Data Economics and Development Policy from Massachusetts Institute of Technology, USA. He has a Certificate in Public Policy from University of California Berkeley and MBA from the Management Development Institute Gurgaon, India.

Robert Walls, Vice President, Head of Products & Digital Solutions, Visa

Rob Walls leads the Products and Solutions team within Visa Government Solutions and is based out of London, UK. Rob has responsibility for building fit for purpose product and payment solution capabilities to support public sector payments needs. He has held prior positions at Visa including Head of Products & Solutions for the UK&I market, leading the Asia Pacific Product & Solutions HUB team based in Singapore, and leading the Product & Digital team for the Australia, New Zealand and South Pacific region.

Rob has been involved in payments industry for over 25 years, having previously worked for the Australian Government, First Data, Citibank, MasterCard and MoneyGram and has worked across the Asia Pacific, Middle East & Africa, the US and now Europe regions.

Rob has a Bachelor of Arts from Sydney University, majoring in Economics and Government and a Post Bachelor Degree in Applied Finance and Investment from the Australian Securities Institute.

Daniela Chikova, Partner and Managing Director, Kearney

Daniela Chikova is a partner with Kearney in the Financial Services practice.  With over 20 years of consulting and industry experience, Daniela is an expert in banking with focus on growth strategies, proposition design, commercial effectiveness, and product monetization.

Within Kearney, she is leading the European Retail Banking Competence Center and authors the annual Retail Banking Radar since its inception 10 years ago. During her career with Kearney, Daniela has worked in the United States, the United Kingdom, Germany, Switzerland, Austria and most countries of Central and Eastern Europe.

Daniela earned her MBA from the Goizueta Business School at the Emory University, USA, as a Fulbright scholar. She holds a BA in business administration and journalism from the America University in Bulgaria.

Webinar chair: Siobhan Benita, former UK senior civil servant

Siobhan Benita was a senior civil servant with over 15 years’ Whitehall experience. She worked in many of the major delivery departments, including Transport, Environment, Health and Local Government. She also had senior roles at the heart of Government in the Cabinet Office and HM Treasury, including supporting the then Cabinet Secretary, Lord O’Donnell to lead work on Civil Service reform and strategy. Siobhan left the Civil Service to run as an independent candidate in the Mayor of London election. She subsequently joined her alma mater, Warwick University as Chief Strategy Officer of Warwick in London and Co-Director of the Warwick Policy Lab.