Leading Teams and Managing Performance in the Civil Service

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

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Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

Overview

This workshop offers an opportunity to look at all the issues that can arise when leading a team and managing people’s performance. It will discuss and plan strategies to deal with the issues that typically arise. It is particularly important to be able to carry out this kind of activity properly, in order to do it successfully. It can play an important role in motivating your staff in face-to-face, hybrid or remote working situations.

Who is this seminar designed for?

The seminar is designed for line managers, team leaders, and any manager who is involved in trying to encourage and get the best performance from their team, and who are keen to learn how best to lead and manage effectively, giving your colleagues the capacity to work independently while ensuring that there are proper support support structures in place as and when your team members need them.

The seminar has been designed to provide both knowledge and skills frameworks to enable managers at all levels to lead their teams more effectively.

How will you benefit from attending?

By attending this workshop you will be able to:

  • Learn some of the main principles of team leadership, what motivates people, and what to avoid
  • Carry out a properly structured performance management process in your team
  • Understand how, why and when to apply performance management practices
  • Learn how to move through the stages of the performance cycle
  • Link objective-setting to organisational values and goals
  • Prepare for reviews

Learning outcomes

  • Understand how performance management and appraisals allow meaningful discussions to take place to develop potential in all staff to improve personal and collective performance
  • Learn how to use performance management to motivate and inspire your team, whether in the context of office-based, remote, or hybrid working
  • Understand how to manage expectations and standards and how to tackle issues such as disagreements and misunderstandings in whatever combination of working conditions you are operating

Agenda

Session One Introduction
  • Background and personal objectives
  • An exposition of some tried and tested approaches to leading your team successfully
  • What is performance management and what it is not
  • Why is it so useful in the management of office-based, remote and hybrid teams?
  • Facilitated discussion and sharing of delegates’ experiences
Session Two The Performance Grid and Cycle
  • What causes the shortfalls and the Performance Grid? – Analysis and characteristics
  • What can cause performance shortfalls in office-based and remote team working? – analysis of helpful similarities and important differences
  • The Performance Cycle: vision, mission, values and setting objectives
  • Standard setting and competencies
  • Applying this all this to the specific context of your own team leadership and performance management
  • Discussion
Session Three Plans, Reviews and Preparing for Assessment
  • Personal Development Plans and setting SMART objectives
  • Helping staff prepare for meaningful reviews
  • Barriers to effective assessment – overcoming these constructively and positively in both office-based and remote teams
  • Discussion of delegates’ issues and examples
Lunch
Session Four Action Planning
  • How to make an action plan to use in your specific Leadership and Management context
  • Methodical preparation for reviews: What, how and why and when?
  • The skills and knowledge needed to underpin your actions
  • How to provide feedback using structure and effective communication skills
  • Listening skills, questioning skills
  • Overcoming the barriers, engagement and the conversations needed
Session Five Feedback
  • Principles of feedback
  • Why do it?
  • How to make it meaningful
  • Tips and techniques for applying this in your own context
  • Final discussion
Close

Our L&D ethos

  • We’re here to enable you to perform better

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.