Negotiation Skills for the Virtual World

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


This live virtual training seminar covers being effective in negotiations with others who may take a different view or seek alternative outcomes. It provides a practical and interactive approach to using influence when consulting with stakeholders and provides opportunities to practise negotiation skills within the seminar workshop, as well as back in the workplace.

Who is the seminar designed for?

The seminar is designed for anyone who usually has responsibility for conducting meetings and negotiations and is currently holding these events online, as well as for anyone who is new to this activity and finds themselves negotiating vitrually for the first (or fourth or fifth) time in virtual meetings due to current pandemic working contexts, which are going to persist in some form well into the future. (Even if your role becomes more office-based down the line, you will encounter numerous other people whose organisations adopt a very flexible approach to new working, or who discourage unnecessary travel for their staff).

How will you benefit from attending?

If you usually conduct negotiations of any kind, you will benefit from attending this live virtual event that takes you through how to navigate the negotiation process in the virtual world.

Whatever your working profile over the next 18 months or so – remote, hybrid or office-based working – you will encounter a range of stakeholders and potential partners who wish to hold meetings remotely. This training seminar will help you to manage that process more effectively.

Learning Outcomes

As a result of attending this workshop, you will:

  • Be more aware of how your own behaviour affects your ability to influence and negotiate with others
  • Be familiar with strategies to build rapport and relationships
  • Be better equipped to build your credibility with stakeholders when influencing to achieve goals
  • Understand how to deal with the challenges of negotiating virtually and make the most of the opportunities it offers
  • Know how to prepare for successful negotiation that achieves win-win outcomes; and
  • Understand how to modify your approach to negotiations.


Session One Types of Negotiation

Welcome, introductions and overview of the workshop
Presentation and analysis of the different types of negotiation that delegates may be involved in
Delegates discussion

Session Two The Virtual World
The negotiating process in the virtual world
How different is it? How to prepare, What to expect. What to avoid
Approaches, tips, techniques
Sharing of delegate experiences

Session Three The Other Party
Approaches for getting to know the other party – planning, techniques and attitudes
Appreciating different perspectives, listening effectively, acting on the other party’s wishes, ideas, priorities
What to bear in mind in virtual discussions – analysing areas of distinction from face-to-face interaction
How to apply this knowledge and these approaches in the context of virtual meetings


Session Four Knowing What You Can Negotiate
Preparation, authority, responsibility
Lines-to-take and establisihing parameters and give-and-take
Methods and approaches for achieving win-win

Session Five Practical Exercise
Workshop negotiation exercises

Session Six Review and Lessons Learnt
Review by trainer and peers
Sharing lessons learnt
Facilitated discussion


Our L&D ethos

  • We’re here to enable you to perform better

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.