Emotional Intelligence at Work

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


Improving your EQ level is good for you, your team’s motivation and your organisation’s productivity.

Leaders with good levels of emotional intelligence (EQ) invariably manage organisations with happier and more productive staff. It is one of the most important skill competences in senior managers, and it can be really helpful in building more fruitful collaborative working relationships. It can be used as a vital tool in delivering team and organisational performance, improving motivation, productivity, and even profitability.

This seminar is designed to help staff at all levels of seniority to be more aware of how EQ can help in your roles. Whether you work as part of a collaborative team or as a leader of multiple teams, your own health and performance can be improved by understanding and using some practical tools and techniques.

This is a skill set and an approach that you can learn, and it is particularly helpful and useful for understanding how your colleagues are thinking and working in the current context of remote and hybrid working due to the Covid pandemic.

Who is it designed for?

This motivational and positive seminar is designed for anyone who is currently working as a member of a remote team, or a team leader. If you consider that you would be able to work more collaboratively and productively with an improved understanding of how to apply some tools and techniques for EQ enhancement in your own approach to interacting with colleagues, then this seminar is perfect for you.

How will you benefit from attending?

You will learn some practical tools and techniques to improve your own EQ and learn how to apply these in practical, positive and productive ways at work.

Learning outcomes

You will:

  • Understand how important EQ is as a skill for any manager or team member, especially in the context of remote working
  • Learn how to build your own EQ and use it effectively in remote and hybrid team working
  • Learn techniques for listening and understanding
  • Learn how to incorporate other perspectives into your thinking and team-orientated activities
  • Learn practical methods to incorporate EQ into your day-to-day activities, as a team member or leader

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


Session One Introduction and Discussion

  • Introduction to the concept of EQ
  • What is it, what does it do, what does it enable you to do?
  • Why is it so helpful in working well with colleagues, especially when working remotely
  • How does EQ overlap with other social interactions such as empathy, social skills, listening and being receptive to incoming information provided by others?
  • Discussion

Session Two Harnessing Your Own Emotions Positively

  • How honest are you with yourself about your emotional states such as frustration, anxiety, or being unsure about something?
  • Approaches for managing your own emotions honestly and productively at work
  • Techniques for building your own EQ
  • Improve your social skills by using enhanced EQ
  • Discussion

Session Three Using Your Emotions as a Guide to Other People: EQ in Action

  • Not everyone thinks or feels like you do, but they are all feeling something
  • How to put yourself “in other people’s shoes”
  • Tools for thinking about how your behaviour impacts on other people
  • Techniques for listening and understanding
  • Techniques for positive interaction and two-way dialogue
  • Discussion

Lunch Break

Session Four Opening Up to Alternative Perspectives

  • How good are you at listening to other people?
  • Methods for thinking constructively from different perspectives
  • How to be open to other perspectives and new evidence or view-points when you’ve already made up your mind
  • Understanding other perspectives – multiple perspectives provide insight into other people’s views, approaches and feelings
  • Learning how to make the best use of colleagues’ input, advice, feelings, strengths
  • Discussion

Session Five Applying EQ Positively and Productively in Remote Teams

  • Analysis of the importance of EQ in remote team working
  • Evaluating emotional responses in others – tools and techniques
  • How to use EQ to best effect when interacting with colleagues
  • Discussion


Our training seminars are based on

  • A vast reservoir of knowledge about effective, delivery-focused approaches that are designed to enable you to achieve better results in your place of work
  • Expert practitioner and thought-leader experience, covering a comprehensive range of practical knowledge and people skills, to help you to work more productively
  • International perspectives and experience, enabling transferability and applicability wherever in the world you are from

Our training team

  • Our L&D team have all had successful careers as practitioners in their fields of expertise. They bring their experience, knowledge and skills to support the professional development of other public servants
  • Our team all now work as professional trainers, blending practitioner experience with professionally designed L&D solutions
  • Between them, our team have provided training for more than 100,000 public servants from 120 countries

Our training ethos

  • We deliver people-focused training designed to help you perform better
  • We provide practical insights, based on years of experience about what works, combined with practical methods to help you to make it work effectively in your own organisation
  • We are here to help you to perform better

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.