Remote working: caring for the health of public sector employees

By on 13/07/2020 | Updated on 15/07/2020

Remote working has traditionally been an under-utilised option for many public sector workers, something that was turned on its head when COVID-19 hit.

Many administrative public sector services are now being delivered remotely, and more still are being considered. For example, the UK’s National Health Service acknowledged, as part of its response to COVID-19, that some clinical consultations may be possible remotely, in addition to office-based administrative activities.

While in 2019 only 8% of those in the health and social work sector in the UK worked from home regularly, i.e. at least one day per week, working from home peaked at 49% in April 2020.

Technological solutions have proven their worth during this pandemic through enabling non-essential physical contact to be limited. However, there is a real risk of stressing employees by making sudden fundamental changes to workplaces.

To support employee wellbeing, understanding the user experience is vital. Monitoring users’ experiences with IT systems, and using ‘artificial intelligence for IT operations’ (AIOps) to reveal the insights necessary to modify working practices reduces costs, improves efficiency, and provides a great foundation for returning to work when the time comes for everyone to shift back.

Digital Experience Monitoring (DEM) is a practical way to leverage an organisation’s IT and smooth any transitions between on-site and remote working, caring for the health of public sector workers by ensuring they have what they need, when they need it.

Fill out the form below to download a paper exploring in detail how you can support your remote workers using DEM and the powerful insights it delivers – improving IT efficiency and employee experiences.

For a limited time you can also access a free copy of the DEM software SysTrack to help you deliver results quickly.

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