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Public Services

Births, deaths and everything in between: designing services around peoples’ lives

At key moments in life, people have enough to be doing without interacting with multiple public services. So governments around the world are connecting systems – making life easier for […]

Trust in public services soars in New Zealand due to handling of COVID-19

Trust in New Zealand’s public sector surged between December 2019 and December 2020 following the government’s successful response to COVID-19, according to results from an online survey. More than two-thirds […]

Canadian government announces new initiatives to boost diversity and inclusion

Canada has launched a new package of measures designed to remove barriers and promote inclusion and accessibility in its public services, emphasising its commitment to improving diversity. The recommendations were […]

The vacci-nation: how Israel got on the front foot with COVID-19 immunisation

Israel’s rapid roll-out of the COVID-19 vaccination makes it both a trailblazer and a guinea pig for the rest of the world, and presents lessons for civil servants charged with […]

Leaders’ picks: national civil service chiefs share ideas for tackling COVID-19

From supporting officials’ mental health to setting up a taskforce to tackle domestic violence, civil services around the world have responded to the novel coronavirus with new services and reforms. […]

UK audit office report finds multiple failings in PPE procurement

The UK government set up a “high priority lane” favouring companies referred by senior officials, ministers, parliamentarians and public servants in its PPE procurements, according to a new report from […]

New strategy for evaluating needs of indigenous people proposed in Australia

A dedicated office should be established to ensure that government policy evaluations always consider the interests of Aboriginal and Torres Strait Islander people, a new Australian strategy proposes. The model […]

UK to score ‘social value’ in awarding contracts

The UK government has announced new measures to deliver social value through public procurement. The model, announced by the Cabinet Office last month, will require government departments to assess and […]

The price of success: UK health chief Chris Wormald on what the NHS can’t do

Marking the Department of Health and Social Care’s 100th birthday, its permanent secretary Chris Wormald both lauded its achievements, and highlighted its limitations. For while health services have radically extended […]

UK Supreme Court ruling set to boost pensions for 4m public servants

A landmark ruling by the UK Supreme Court on judges’ and firefighters’ pensions could have enormous implications for the wider public sector. In 2018, the Fire Brigades Union (FBU) and […]