Successfully Resolving Conflict at Work

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


This one-day live seminar looks at a variety of challenging conflict situations that people typically tend to face in the workplace when inter-personal relations are not running as smoothly as they would like. It examines different types of conflict that can arise, and looks at how you should approach dealing with these using a variety of successfully tried and tested techniques. The seminar will also examine the crucial role of communication in dealing with conflict so that it can be successfully reduced, managed and ultimately resolved.

Who is this course designed for?

This course is designed for anyone who is working in a situation at work in which conflict has arisen or is likely to arise. It is useful for line managers at all levels of seniority, new HR staff, and team members at all levels.

How will you benefit from attending?

You will understand what usually causes conflict in the workplace across a range of contexts and sectors, and work through ways to reduce and manage difficult situations so that your office can be a productive and enjoyable place to work. You will also explore how you could deal with different conflict scenarios effectively.

Learning Objectives

By attending this workshop delegates will be able to:

  • Explain what conflict is and understand what causes it
  • Understand the different styles of resolving conflict
  • Define what effective assertive communication is and how it can be used to deal with difficult situations
  • Give effective feedback on behaviours


Session One Different Types of Conflict at Work

  • The range of difficult situations and behaviours at work
  • Different types of conflict and when do they arise?
  • Symptoms of conflict vs root causes
  • Perspective, attitudes and conflict

Session Two The Importance of Effective Communication

  • The importance of effective listening skills and non-verbal communication
  • How perception can create challenges
  • Flexibility in communication style and identifying your communication strengths
  • Communicating with different personalities
  • Assertiveness without aggression
  • Feedback skills
  • Influencing skills and win-win solutions

Lunch Break

Session Three Different Approaches to Conflict

  • Five styles of conflict management
  • When to use different approaches
  • Improving your approach to conflict

Session Four Challenging Scenarios

  • Exploring different scenarios involving around conflict and “difficult people” and how best to address them
  • Applying influencing and feedback skills in different scenarios

Review of the Day and Questions


Our L&D ethos

  • We’re here to enable you to perform better

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.