Supporting Colleagues through Change
This is an open programme and an in-house seminar. Please contact us for further details or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.
You can email David Leakey on [email protected] or phone on +44 20 7661 7817.
Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.
Overview
There is an old saying that no one likes change. In fact, in the workplace, change can be very unsettling for individuals and teams. People can find having to undertake new responsibilities or roles very stressful, and both wellbeing and productivity can suffer significantly. This training seminar looks at some practical ways that you can manage change in your organisation, so that the envisaged change can achieve its intended outcomes with a minimum of stress and friction along the way.
Who is the seminar designed for?
The seminar is designed for people working at all organisational levels, from leaders and senior managers with responsibility for leading change, through to line managers with responsibility for delivery, and anyone who needs to support colleagues and team members who may find change challenging.
How will you benefit from attending?
You will benefit from the examination and analysis of what works in change management and what to avoid. You will learn how to improve your planning and preparation processes, and develop a deeper understanding of empathy, effective communication and the power of listening. You will also plan how to interact with and constructively respond to resistance and achieve buy-in.
Learning Outcomes
You will:
- understand the impact of different types of change on the individual, teams and the organisation
- identify a range of strategies for leading and supporting people through change
- understand the importance of effective communication at all stages in the change process
- know what needs to happen for change to be successfully embedded in the organisation
- Know how to communicate effectively in the change process
- Be confident that you can lead and support people through change and demonstrate emotional intelligence
Agenda
Session One – Introduction to Change Management
- Why change can be challenging
- Why effective leadership is essential for successful change management
- Different reasons for change
- Support before the change happens – undoing attachment to the status quo
- Communicating the Big Why – internal and external drivers of change
- Motivation, incentives and creating the necessary sense of urgency
- Building the coalition for change – understanding the power dynamics and involving stakeholders (internal and external)
- Discussion of delegates’ experiences and sharing of approaches
Short Break
Session Two – Providing Support During Change
- Empathy and the emotional dimension of change
- Different responses to change
- The Kübler-Ross Change Curve Model (DABDA)
- Listening, communication and supporting people through change
- Insights from counselling skills
- The importance of frequent updates
- Supporting teams and supporting individuals
- The role of leaders and the role of colleagues
- Transparency, honesty and listening to feedback
Long Break
Session Three – Providing Support to Embed Change
- Creating short-term wins as a pathway to long-term success
- Anticipating resistance, understanding and interacting with it constructively, and working with people to achieve buy-in
- Ensuring support continues as change is embedded
- The role of emotionally intelligent leadership in culture change
- Working to realistic timescales
- Building on success, evaluation and improvement planning
- Final discussion
Close
Our L&D ethos
- We’re here to enable you to perform better!
Our L&D team
- All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries
Our L&D seminars
- A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector
This is an open programme and an in-house seminar. Please contact us for further details or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.
You can email David Leakey on [email protected] or phone on +44 20 7661 7817.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.
