All posts tagged "Automation"
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Efficient automation and digital-first design: The year ahead with Scott Jones, president of Shared Services CanadaIn this ‘Five Minutes With’ series, we interview senior civil servants about their achievements in 2024 and goals for the year ahead. This interview features Scott Jones, president of Shared Services
- Posted January 7, 2025
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White House cracks down on customer service ‘doom loops’ and subscription trapsThe Biden administration has announced new actions that aim to make it easier for consumers to cancel subscriptions, get refunds, submit healthcare and insurance forms online, and access customer service. The multi-agency
- Posted August 15, 2024
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AI could automate 84% of repetitive service transactions across government, UK half way to net zero: news in briefGlobal Government Forum’s weekly news roundup of public service intelligence AI could help automate around 84% of repetitive service transactions across government A recent report from The Alan Turing Institute
- Posted April 4, 2024
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AccelerateGOV 2023 as it happenedAccelerateGOV 2023 brings together public service leaders from around the world to explore how public servants in all relevant disciplines and roles can best promote digitalization and transformation.
- Posted October 3, 2023
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Innovation 2023 five minutes with… 10 Downing Street chief analyst Laura GilbertIn this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders that will be speaking at our free Innovation conference. Taking place
- Posted March 13, 2023
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UK civil servants told to exercise caution around AI chatbot useThe UK Department for Science, Information and Technology (DSIT) has advised civil servants thinking about using artificial intelligence chatbots to automate tasks to weigh up the risks and benefits. The
- Posted February 27, 2023
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Indian government to establish fact-checking network; Australia’s Robodebt inquiry delayed: policy & delivery news in briefGlobal Government Forum’s weekly digest of the news you need to know but might have missed. Indian government working to establish network of ‘trusted fact checkers’ India’s Ministry of Electronics
- Posted February 23, 2023
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Press OK for AI: are governments ready to automate?Automation and artificial intelligence could transform public services for the better, but the potential pitfalls are many. An international panel of experts discussed the issues and how to overcome them
- Posted February 12, 2023
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Canadian public sector organisations drive efficiencies and boost creativity through intelligent automationArtificial intelligence (AI) and robotic process automation (RPA) were once viewed as technologies that would replace white collar jobs. But as experts agreed during an SS&C Blue Prism Canada webinar,
- Posted May 16, 2022
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Digital Briefing: Shaping the EU’s Digital Future with Intelligent AutomationDate and time: 19 May 2022, 10:30-12:30 CEST Making digital transformation work for people, businesses, and public sector organizations is a key priority for the European Commission. The “Digital Decade”
- Posted April 25, 2022
