All posts tagged "customer experience"

UK government open banking tender puts focus on payments
The UK’s journey towards implementing open banking to deliver citizen services has taken a significant step forward with the opening of what is believed to be the country’s first government
- Posted September 3, 2020
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Institutional racism: a global government problem?
In recent years and decades, a number of civil services...
- Posted November 28, 2021
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Civil service ‘reverting back to bureaucratic norms’ after COVID innovation, says ex-UK vaccine chief
The head of the UK government taskforce that led the...
- Posted November 25, 2021
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Biden’s management agenda prioritises federal employee engagement
The Biden administration plans to prioritise increasing young talent within...
- Posted November 24, 2021
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‘We have a totally different management style’: what makes Sweden the world’s most responsive government?
Sweden came out at the top of a whole host...
- Posted November 23, 2021
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OECD report finds support for higher taxes to tackle inequality
More than six out of 10 citizens from OECD countries...
- Posted November 22, 2021
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Learn the lessons of COVID-19 remote working, says OPM as it publishes fresh guidance on telework
The US Office of Personnel Management has published updated guidance...
- Posted November 21, 2021
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Mass vaccination: COVID-19 protection for the many, not the few
Global rollout of COVID-19 vaccinations has raised questions over supply,...
- Posted November 18, 2021
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