All posts tagged "service delivery"

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  People-powered insight: transforming policymaking through co-creation

  Experts from the UK, Estonia and Brazil share best practice on harnessing people-powered insight in policymaking, examining how governments are working to understand citizens’ lived experiences and to turn their

  • Posted March 24, 2025
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  The human touch: Five minutes with Matt Briggs of the UK DWP’s Service Modernisation Programme

  In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation conference. Taking place in London

  • Posted March 18, 2025
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  Gain and maintain: how government can build trust in the era of digital transformation

  “One of the things about trust is it takes a long time to build and can be lost in a split second.” In our latest episode of the Government Transformed

  • Posted February 22, 2024
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  Innovation 2023 five minutes with… Megan Lee Devlin of the UK’s Central Digital and Data Office

  In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders that will be speaking at our free Innovation conference. Taking place

  • Posted March 19, 2023
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  ChatGPT fails prestigious Indian civil service test; US works to streamline citizen experience: policy & delivery news in brief

  Global Government Forum’s weekly digest of the news you need to know but might have missed. AI chatbot fails Indian civil service examination The controversial AI service ChatGPT has reportedly

  • Posted March 9, 2023
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  Letter from Ottawa: a little perspective on public service problems

  Passport processing delays have prompted debate about service delivery in Canada. Michael Wernick, the country’s former cabinet secretary, warns against catastrophising – and says old ways of talking about the

  • Posted July 18, 2022
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  Always a fresh crisis: building a resilient civil service

  Even in the depths of a major crisis, national governments must keep watching the horizon for the next looming threat. At the 2021 Global Government Summit, top officials from 13

  • Posted May 23, 2021
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  Being smart with artificial intelligence: deploying AI in the public sector

  AI has huge potential value in policymaking and service delivery – but the emerging tech has a unique set of risks. At a GGF webinar, civil service leaders from the

  • Posted May 17, 2021
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  US federal employees were resilient during COVID-19 but concerns raised about service delivery

  While US federal government employees mostly remained resilient and engaged during the COVID-19 pandemic, there were “meaningful declines” in their assessment of service delivery, according to an annual staff survey.

  • Posted April 27, 2021
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  UK Data Challenge launches to unearth and develop staff ideas

  The UK has launched an initiative to gather civil servants’ ideas for how to make better use of data, tapping into the workforce’s expertise to kick off a new set

  • Posted March 30, 2021
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