Deploying AI in the Civil Service

27 June 2024

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Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

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For further information, please email David Leakey on [email protected] or phone on +44 20 7661 7817.

This workshop seminar is designed to provide you with a full understanding of how to go about using and deploying AI in civil service departments and organisations. It starts with the fundamental questions, and moves into how to take account of practical considerations in implementing AI strategies and operations, from legal frameworks and ensuring organisational compliance,  through the analysis of case studies and how these lessons can be applied in your own context, and onto what the future holds and how you can be prepared as civil servants to realise the benefits that AI can bring most fully.

Who is the seminar designed for?
The seminar will be of great interest and professional relevance to civil servants across all areas of public sector activity, whether you are involved in governance, compliance, blue skies thinking, policy development, ensuring VFM, or operational roll-out. 

How will you benefit from attending?
You will benefit by developing a thorough understanding of the whole spectrum of AI-related considerations that you need to take into account in order to successful roll-out the usage of AI in your organisation. It will be of benefit to civil servants at all levels of seniority and across all areas of activity.

Learning objectives:

As a result of participating in this highly interactive workshop, you will:

  • Understand precisely what AI is, how it works, and the different types of AI that currently exist
  • Understand the importance of governance in the context of AI, and what this means for civil service organisations
  • Learn how to operationalise AI governance in the public sector, and why this is so important
  • Learn about the existing and emerging legal, regulatory and compliance frameworks, and how you can comply with these in your organisation
  • Discuss and analyse ethical considerations and responsibility in the development and use of AI in the civil service, and look at rolling this out in your organisation
  • Look at what the future holds for AI in general and in the public sector
  • Examine case studies and lessons learned from organisational AI deployment and implementation

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Times on the Agenda are in Coordinated Universal Time (UTC)
Start time in Eastern Time: 08:00. Finish time 12:30
Start time in BST (UK) Time: 13:00. Finish time 17:30

12:00 Introduction to AI
Definition(s) of AI (OECD, AI Act, NIST, UK)
Brief history of AI
AI doomsayers (Brief interlude on “Will AI destroy the world?”)
The challenges of explainability

How AI works
How AI systems are trained (supervised learning, unsupervised learning, reinforcement learning)
Types of AI systems (foundation models, generative AI, narrow and general intelligence)
Weights and biases, neural networks
Digital twinning


AI Regulation Worldwide
US Executive Order
Other jurisdictions (Canada, China)
UK – AI under GDPR, DPIAs, emerging principles-based framework, enforcement

AI Governance Overview
What is AI governance?
“Voluntary” AI governance frameworks
NIST AI Risk Management Frameworks
Ethical and responsible AI – case studies of harms and risks, accountability and transparency, trustworthy systems and bias
Algorithmic impact assessment
Synthetic data

Operationalising AI Governance
Implementing AI governance frameworks in public services
Strategies for accountability and governance in AI life cycle


AI in Public Sector Applications
Real-world examples of AI applications in public services
Best practices and lessons learned from AI implementations
AI and digital ID

Future of AI and Regulation
Emerging trends in AI and their implications for governance
Ongoing lawsuits against AI providers and users

16:30 Final Questions, Discussion and Close

Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector


The price of attending this Virtual Training Seminar is:
GBP £250 per person
CAD $430 per person
EUR €290 per person
USD $320 per person

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Please contact us for further details, or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.
You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.