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Asia Pacific

Singapore chief on the biggest challenges facing civil servants: learning pace and earning faith

Many civil servants responded to the pandemic with enormous speed and innovation – and their populations noticed, said Singapore Civil Service Head Leo Yip at the opening session of the […]

Four trends to watch from the Australian Public Service census

The Australian Public Service Commission published the results of its annual employee census earlier this week.   The survey, conducted in October to November 2020, takes the pulse of professionals […]

Australian Public Service Commission launches new workforce strategy

The Australian Public Service Commission published a five-year workforce development strategy today, which aims to strengthen the public service’s capacity to respond to short- and long-term challenges. Delivering for tomorrow: […]

Trust in public services soars in New Zealand due to handling of COVID-19

Trust in New Zealand’s public sector surged between December 2019 and December 2020 following the government’s successful response to COVID-19, according to results from an online survey. More than two-thirds […]

Australia sets out plans for vaccination certificates

The Australian government has released details about its plans for vaccination certificates and said it is “highly likely” that such documentation will be needed for international travel into the country. […]

Indian government launches public services chatbot tender

The Indian government is seeking tech firms to build an AI-powered chatbot to help citizens access digital services, issuing a Request for Proposal (RFP) last week.  According to The Times of […]

Finance and governance are not the gatekeepers of innovation

At a recent event, senior leaders discussed how governance and processes can support new thinking. While siloes can be problematic, COVID has shown that collaboration is key. Adam Branson reports […]

Singapore grants non-banks access to e-payments infrastructure

Singapore’s central bank is opening up its retail payments infrastructure to non-banks from February 2021 to simplify e-payments for consumers and businesses. The Monetary Authority of Singapore (MAS) announced on Monday that […]

Australia launches public consultation on digital identity programme

Australia’s Digital Transformation Agency (DTA) is consulting with the public and businesses on new laws to support the rollout of its digital identity programme.   The consultation, which opened last week, states […]

Singapore rolls out digital signatures

The Singapore government is extending its National Digital Identity (NDI) programme with a new service enabling citizens to digitally sign contracts, agreements and other legal documents. ‘Sign with SingPass’ will […]