Accelerating digital transformation: how intelligent automation can set the foundations for government and healthcare of the future

April 14, 2022
Digital & technology

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The coronavirus pandemic has seen government and healthcare move at pace to offer services online and remotely in an effort to ensure that citizens and patients could continue to access the essential services they needed at a time of unprecedented uncertainty.

Services such as unemployment claims, support to businesses and health communications and scheduling were moved online quickly, and all while  public servants and staff members supporting healthcare operations themselves had to work remotely.

Due to the need for immediate action, these abrupt shifts  often simply involved a digitisation of existing systems and service requests, introduced without time to consider whether the underlying processes were efficient and effective.

But with citizen and patient demand ever increasing and growing demographic and budgetary pressures at play, public sector and health organisations now have the unprecedented need and opportunity to incorporate  intelligent automation technologies to set the foundations for accelerated digital and service transformation.

This emerging movement will soon represent the new normal of How Work Gets Done within the public service and health organisations, with human performance  augmented by automated digital tools to deliver improved operations and  results.  This webinar heard from leaders of organisations that have developed and executed plans and are  realising the full benefits of intelligent automation. It looked at how they reviewed their business processes, where they first introduced automation, and how they implemented changes. It also revealed how  the application of intelligent automation technologies  has freed their human workforces’ time and talents  from the executing routine tasks to developing innovative new services all of which is producing better outcomes for citizens and patients.

This webinar covered:

  • How can organisations develop a future operating model that makes the most of intelligent automation
  • Where can government and healthcare organisations deploy intelligent automation, from back office shared services to citizen and patient services
  • How organisations have used the deployment of  intelligent automation to create enhanced capability and capacity within their organisations and freed up time for staff for more complex activities.


Janka Coppens, Managing Director, Intelligent Automation, ATB Financial, Crown Corporation of Canada

Janka Coppens is Managing Director of Intelligent Automation at ATB Financial, a Crown corporation wholly owned by the Province of Alberta that provides financial services to over 770,000 residents and businesses. Janka has a successful track record in business transformation over more than 15 years, building high performing teams and solving complex enterprise challenges . She holds a Master Black Belt certification in Lean Transformation.


Jesse Tutt, Innovative IT Intelligent Automation Lead, Alberta Health Services

Jesse Tutt is a renowned innovator and international speaker who has been featured on many national magazines and on TV. He leads the innovative IT Intelligent Automation team at Alberta Health Services (AHS) which is Canada’s leading Healthcare organization and one of the country’s largest organizations overall. Jesse has been working in IT for over 20 years and has obtained deep-knowledge experience with robotic process automation, software development, business intelligence / analytics, and data warehousing technologies. The Intelligent Automation team has supported AHS in rapidly deploying 16 automations which have freed up over 22 FTE of capacity in 15 months. During his spare time, Jesse is also a serial entrepreneur having founded several companies that provide varying offerings to the marketplace, including software development, virtual tours, mattresses and Search Engine Optimization (SEO) (

Grant Abrams, Partner & Ottawa Market Leader, Management Consulting, KPMG Canada

Grant focuses on serving public sector clients and has worked extensively with government departments, agencies, crown corporations, and others in the broader public sector ecosystem. Grant is a KPMG partner responsible for helping public sector organizations optimize their corporate services functions often by leveraging technologies such as ERP, EPM, robotic process automation, artificial intelligence, analytics, and low code / no code applications. Grant has more than 25 years of professional experience and is a Chartered Professional Accountant. When he is not with his clients, he is usually outdoors – fishing, camping, or playing sports such as golf, skiing, and hockey.

Steve Picot, Vice President, Americas Public Sector and Latin America, Blue Prism

Over the course of a 25+ year career, Steve Picot has held various positions – ranging from sales engineer to CEO at companies extending from start-ups to global technology giants – all of which have contributed to his broad perspective on Digital Transformation. In addition, Steve is widely recognized for having reorganized and transformed numerous technology organizations, while successfully managing relationships with a complex array of commercial and government customers, including the building of a thriving Cybersecurity enterprise from the ground up.

In his current role, as Vice President of Blue Prism Americas’ Public Sector business unit, Steve’s responsibilities span across all aspects of customer care and partner-relationship management for the Government, Healthcare and Higher Education markets located within Canada, the United States and Latin America.  Prior to Blue Prism, Steve served as Vice President of the Americas Public Sector for Data Management company Commvault, and before that role he served as the Chief Revenue Officer for R9B LLC and was Chief Sales Officer for IronNet Cybersecurity. 

Webinar chair: Siobhan Benita, former UK senior civil servant

Siobhan Benita was a senior civil servant with over 15 years’ Whitehall experience. She worked in many of the major delivery departments, including Transport, Environment, Health and Local Government. She also had senior roles at the heart of Government in the Cabinet Office and HM Treasury, including supporting the then Cabinet Secretary, Lord O’Donnell to lead work on Civil Service reform and strategy. Siobhan left the Civil Service to run as an independent candidate in the Mayor of London election. She subsequently joined her alma mater, Warwick University as Chief Strategy Officer of Warwick in London and Co-Director of the Warwick Policy Lab.