Public Policy Design & Delivery

A chess player making decisons.

How civil servants can make confident decisions in government

Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on […]

A illustration of people drawing ideas on paper.

Global Government Forum research reveals the top factors that enable civil service innovation

Support from leaders, a culture of open communication and risk-taking, skills like adaptability, and access to the right tools and data are among the top factors that enable innovation to […]

Integrate mission governance into climate policy, says OECD

Governments should integrate mission governance into climate mitigation efforts to better drive progress towards green goals, the OECD has said.    In its report – ‘Harnessing mission governance to achieve […]

People-powered insight: transforming policymaking through co-creation

Experts from the UK, Estonia and Brazil share best practice on harnessing people-powered insight in policymaking, examining how governments are working to understand citizens’ lived experiences and to turn their […]

The human touch: Five minutes with Matt Briggs of the UK DWP’s Service Modernisation Programme

In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation conference. Taking place in London […]
Masaaki Taira posing with a Japanese government mobile phone app

Japan looks to learn from Elon Musk’s US government efficiency programme

A Japanese government minister has said that he would look to learn lessons from Elon Musk’s efforts to improve government efficiency. Last week it was announced that entrepreneurs Elon Musk […]

UK Budget raises taxes by £40bn – but government departments must still make efficiency savings

UK chancellor Rachel Reeves has pledged there will be no return to austerity as she set out the first Labour budget since the party came to power – but government […]

Ahead of the UK Budget, report highlights the price of civil service pay cuts

New Institute for Fiscal Studies (IFS) analysis finds that pay cuts for UK senior civil servants are hitting recruitment and retention – but experts warn that public sector salaries face […]

US election podcast: Experts give their views on the state of the race so far

In this special edition of Global Government Forum’s Leading Questions podcast, which is based on a webinar held in September, we look at the key issues in the upcoming United […]

White House cracks down on customer service ‘doom loops’ and subscription traps 

The Biden administration has announced new actions that aim to make it easier for consumers to cancel subscriptions, get refunds, submit healthcare and insurance forms online, and access customer service.  The multi-agency […]