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Public Services

A Canadian passport lying flat on a wooden surface

‘We know service delays are unacceptable’: Trudeau launches taskforce to quicken Canadian government service delivery

Canada’s prime minister Justin Trudeau has created a new taskforce focused on quickening delivery of public service after admitting that delays in recent months in areas like the processing of […]

A picture of the Australian Department of Education, Skills and Employment

Australia reorganises departments to reflect new government’s priorities

The Australian prime minister Anthony Albanese has announced the creation of a new environment ‘super ministry’ as part of a raft of changes aimed at restructuring government to reflect its […]

A nurse wearing a face mask waits to make an order outside a small business in New York.

US assesses COVID stimulus package equity; NZ unveils vaccine tech platform; and Canada introduces gun control law: policy & delivery news in brief

Global Government Forum’s weekly digest of all the news you need to know but might have missed American Rescue Plan successful in enhancing equity but more needs to be done, […]

Australia's shadow minister for government services Bill Shorten speaks on stage at a rally wearing a blue shirt

Labor promises public inquiry into ‘Robodebt’ failings if it wins Australian election

Australia’s opposition Labor Party has said it will call a royal commission to investigate the failings of a debt-calculation system that resulted in more than 400,000 people being chased for […]

Jair Bolsonaro

Brazilian officials set for pay increase after public service strikes; Australian Electoral Commission’s plan to tackle election misinformation: policy and delivery news in brief

Global Government Forum’s weekly digest of all the news you need to know but might have missed Brazil government to boost public servant pay by 5% in July The government […]

Opinion: why a paradigm change is needed in public service thinking

In a fast-changing and increasingly complex world, cookie-cutter solutions to public policymaking will no longer suffice, argues academic Jochen Prantl. Here, he outlines the factors prompting the need for change […]

Photo of hands joined together

Overcoming the challenges of working across government boundaries: how interagency performance was transformed in New Zealand

A new book details the innovative New Zealand programme that improved performance in ten of the most challenging cross-cutting problems. Professor Rodney Scott and Ross Boyd explain how it was […]

Hong Kong at night

Hong Kong’s ‘money no object’ COVID fight; Canada’s pandemic response hiring surge; US DoJ urges government transparency: policy and delivery news in brief

Global Government Forum’s weekly digest of all the news you need to know but might have missed Hong Kong leader vows to ‘spend whatever money is required’ to maximise civil […]

‘Bursts and explosions of creativity’ and being risk smart: lessons from responsive governments

Coronavirus forced public and civil services around the world to respond at a pace rarely seen to the public health and economic emergency. Panellists at a recent Global Government Forum […]

COVID-19 the catalyst: public service leaders explain how the pandemic has changed government

From building internal tech capabilities to embracing hybrid working, leaders examine how civil services have changed as a result of the coronavirus crisis When COVID-19 hit in early 2020, public […]