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Public Services

A photo of Canada’s Prime Minister Justin Trudeau

Letter from Ottawa: diagnosing the elements of Tired Government Syndrome

Parliament has returned in Canada for what’s likely a final session before the election. If history is any guide, the government will find it hard to make progress before the […]

An illustration of lots of different people

Public servants around the world raise alarm over increasing workload

A majority of public and civil servants around the world have said that their workload has increased since 2020 – and an even higher proportion think that their workloads are […]
New Zealand prime minister Chris Hipkins Announces Cost of Living Policy in election campaign

New Zealand election battle lines drawn over public services

A series of announcements by the major political parties contesting for power at the next general election in New Zealand – scheduled for 14 October – have put public services […]

‘Be attentive to the needs and ideas of everyone around you’: Five minutes with Dr Asher Salmon of Israel’s Ministry of Health

Asher Salmon, director of international relations, Ministry of Health, Israel, tells Global Government Forum about sharing expertise with other countries for mutual benefit, his impression of the Finnish civil service, […]

Out of adversity comes opportunity: COVID-19 and the future of healthcare

Healthcare authorities were right at the forefront of the COVID crisis. It was a torrid time, but with it came lessons that have the potential to change care provision for […]
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‘Now everybody feels the stress across the system’: the impact of the era of permacrisis on public servants

It is not a surprise that the phrase ‘permacrisis’ has quickly gained popularity in the lexicon. The turbulence that societies have faced in the early years of the 2020s have […]
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‘There’s a sense parts of the public sector are not working as well as they did’: how can governments become more responsive to citizen needs?

The 2023 Responsive Government Survey reveals that public servants’ confidence in their ability to respond to the changing needs of citizens is lower now than in 2021. What can be […]

Towards better public services in 2023 and beyond: lessons from the Human-Centred Public Services Index

Around the world, public services are under threat, as public budgets tighten in the face of financial and geopolitical uncertainty. Yet now, more than ever, governments need to proactively help […]
A photo of people watching a webinar on a screen.

From leading public servants through turbulent times to getting the most out of government data: insight from Global Government Forum’s top webinars of 2022

Global Government Forum’s programme of webinars for public and civil servants brings together officials involved in developing policy and delivering public services to share best practice on how to deliver […]
A photo of a panel at the Innovation conference 2019

Leading public service innovators to share insights at major Global Government Forum conference

Top public servants from around the world will share their secrets of government innovation at a major London conference next year. Officials from countries including Austria, Canada, Estonia, Germany, Norway […]