Public Services

Metric for success: how to improve the citizen experience of government

Public service experts from four countries joined a Global Government Forum webinar to discuss how to make public services more responsive to the needs of citizens – including work to […]

A chess player making decisons.

How civil servants can make confident decisions in government

Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on […]
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Global Government Forum research reveals the top factors that enable civil service innovation

Support from leaders, a culture of open communication and risk-taking, skills like adaptability, and access to the right tools and data are among the top factors that enable innovation to […]

The human touch: Five minutes with Matt Briggs of the UK DWP’s Service Modernisation Programme

In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation conference. Taking place in London […]

UK Budget raises taxes by £40bn – but government departments must still make efficiency savings

UK chancellor Rachel Reeves has pledged there will be no return to austerity as she set out the first Labour budget since the party came to power – but government […]

Ahead of the UK Budget, report highlights the price of civil service pay cuts

New Institute for Fiscal Studies (IFS) analysis finds that pay cuts for UK senior civil servants are hitting recruitment and retention – but experts warn that public sector salaries face […]

Why branding matters for governments: Five minutes with graphic designer Paula Scher

Paula Scher, partner at Pentagram design agency, discusses her work as an artist and designer, including creating identities for government institutions.  This is part of a ‘Five minutes’ series featuring […]
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Join GGF roundtable to find out how shared care records can transform NHS and social care

The NHS is working to develop a single care record for patients. The aim of the shared record is to provide a safe and secure way to bring together patient […]
A photo of Canada’s Prime Minister Justin Trudeau

Letter from Ottawa: diagnosing the elements of Tired Government Syndrome

Parliament has returned in Canada for what’s likely a final session before the election. If history is any guide, the government will find it hard to make progress before the […]
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Public servants around the world raise alarm over increasing workload

A majority of public and civil servants around the world have said that their workload has increased since 2020 – and an even higher proportion think that their workloads are […]