Organisational Development and Change Management Essentials

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.


New strategies need to be embedded in organisations and this involves managing change. Effective programme delivery also requires change management for successful benefits realisation. This event helps people understand the key lessons from best practice in organisational development and change management. It will help people understand how to lead organisations, people and teams through change and to manage the transition successfully.

Who is the seminar designed for?

The seminar is designed to provide useful and important information for people working at all organisational levels, from leaders and senior managers with responsibility for setting the organisational strategies and leading change, through to line managers and team members with responsibility for delivery.

How will you benefit from attending?

You will benefit from the examination and analysis of what works in organisational development and change management and what to avoid. You will learn how to improve your planning and preparation processes, and develop a deeper understanding of organisational behaviour and group psychology. You will also plan how to interact with and tackle resistance and achieve buy-in, and look at how to develop successful internal communication strategies.

Learning Outcomes

You will:

  • Gain key practical insights from organisational development and change management
  • Understand the importance of organisational culture, and the roles of managers, team leaders and staff within this culture
  • Learn how to plan for change in the context of embedding new behaviours, and how to roll out a change programme successfully
  • Know how to communicate effectively in the change process
  • Be confident that you can lead and support change

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.


Session One
Overview and Introduction to Organisational Development and Change Management

Overview of the key principles of organisational development and how these support change management
Criteria for assessing the “health” of an organisation
The link between strategic management and change management
Why managing programmes requires change management skills
Discussion of delegates’ experiences and sharing of approaches

Session Two
Communicating the Case for Change

Getting support for the business case
Motivation, incentives and creating the necessary sense of urgency
Building the coalition for change – understanding the power dynamics
Undoing attachment to the status quo
Communicating a compelling vision
Co-creating change and involving stakeholders (internal and external)


Session Three
Organisational Culture

What does organisational culture mean? Definitions and importance
Values and culture
How does organisational culture impact on attitudes, behaviours, motivations, and performance?
Leading by example and setting the tone
Analysis of what impacts on collective cultures. Understanding vested interests, ways of working, hierarchies, empires, teams, relationships, comfort zones
The role of HR – reinforcement and reward of ethical behaviour, managing performance and strategically tackling the drivers of bad workplace cultures
Delegate input

Session Four
Implementing and Embedding Organisational Change

Techniques for developing a robust change programme
Systems thinking and change
Anticipating resistance, understanding and interacting with it, and working with people to achieve buy-in (change cannot be imposed successfully, it must be embedded collaboratively as part of a virtuous circle)
Creating short-term wins as a pathway to long-term success
Transparency, honesty and listening to feedback
Timescales, building on success, evaluation and improvement planning
Final discussion


Our training seminars are based on

  • A vast reservoir of knowledge about effective, delivery-focused approaches that are designed to enable you to achieve better results in your place of work
  • Expert practitioner and thought-leader experience, covering a comprehensive range of practical knowledge and people skills, to help you to work more productively
  • International perspectives and experience, enabling transferability and applicability wherever in the world you are from

Our training team

  • Our L&D team have all had successful careers as practitioners in their fields of expertise. They bring their experience, knowledge and skills to support the professional development of other public servants
  • Our team all now work as professional trainers, blending practitioner experience with professionally designed L&D solutions
  • Between them, our team have provided training for more than 100,000 public servants from 120 countries

Our training ethos

  • We deliver people-focused training designed to help you perform better
  • We provide practical insights, based on years of experience about what works, combined with practical methods to help you to make it work effectively in your own organisation
  • We are here to help you to perform better

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.