All posts tagged "public service delivery"

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  ‘Business as usual is no longer acceptable’: Nigeria’s civil service head sets out how to rejuvenate, innovate and accelerate

  The head of the civil service of the federation of Nigeria has hailed the launch of “a movement of renewal, creativity and bold progress in public service” at the International

  • Posted June 26, 2025
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  Experimenting with flexible working: testing out what works in the new world for public services

  Around the world, the way public servants work is a far cry now from pre-pandemic, with hastily-organised remote working giving way to a more considered hybrid model approach. At a

  • Posted May 1, 2023
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  Innovation 2023 five minutes with… Paul Morrison of the UK Department for Levelling up, Housing and Communities

  In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who spoke at our Innovation conference. The event took place in

  • Posted April 2, 2023
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  International GovTech maturity “lower than expected”, says World Bank

  Despite increasing investment across the world, GovTech maturity is “lower than expected” in most countries and digital citizen engagement lacking, research from the World Bank has found. While most governments

  • Posted September 22, 2021
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  The twin transition: digital transformation in government can also boost sustainability

  From using data and AI to decide where to install electric vehicle charging points to cloud adoption, there are many ways digital technologies can help governments support sustainability. At a

  • Posted June 17, 2021
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  Gilding the ‘golden records’: finding a single source of truth in government

  To build services around users’ needs, departments need a common frame of reference and ways to reconcile conflicting information. At a recent GGF webinar, experts from governments, the OECD and

  • Posted June 2, 2021
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  Births, deaths and everything in between: designing services around peoples’ lives

  At key moments in life, people have enough to be doing without interacting with multiple public services. So governments around the world are connecting systems – making life easier for

  • Posted February 24, 2021
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  Trust in public services soars in New Zealand due to handling of COVID-19

  Trust in New Zealand’s public sector surged between December 2019 and December 2020 following the government’s successful response to COVID-19, according to results from an online survey. More than two-thirds

  • Posted February 23, 2021
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  Strong but flexible: creating effective central project management offices

  Central project management offices help to boost skills, delivery and oversight across departments. At a recent GGF webinar, experts highlighted the need to balance greater coordination and governance with the

  • Posted February 18, 2021
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  Australia launches public consultation on digital identity programme

  Australia’s Digital Transformation Agency (DTA) is consulting with the public and businesses on new laws to support the rollout of its digital identity programme.   The consultation, which opened last week, states

  • Posted November 24, 2020
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