Thinking on the Spot

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

Aims and Objectives

The aim of this course is to help you be able to respond effectively when asked questions at short notice.
You will

  • enhance your ability to respond to questions at short/ zero notice
  • know how to structure replies for maximum impact
  • be better able to give clear and concise replies
  • increase your personal impact and confidence

Agenda

10.00  Introduction to Day

10.15 Ways of Taking Control

  • Six ways to create more thinking space
  • Using negotiation skills
  • How active listening skills can help

11.30  Morning Break

11.45 Structuring Responses to Questions

  • Effective structures for responses
  • Less can be more
  • Influencing and persuasion techniques
  • Using data and stories effectively
  • Responding to follow-on questions

13.00 Lunch Break

14.00 Implementing the Techniques

Opportunity to practise receiving questions and follow-on questions

15.00 Afternoon Break

15.15 Implementing the Techniques (continued)

Opportunity to practise receiving questions and follow-on questions

15:45 Final Questions and Discussion

16.15 Close of Course

Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

Please contact us for further details, or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.
You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.