Report launch: do government services work for citizens?

October 17, 2023

Governments around the world have rarely faced as much pressure as they do now. A once-in-a-century pandemic, high inflation, budgetary pressures, volatility caused by global conflicts, and mass industrial action pose major challenges that governments and civil services have to overcome.

Amid all these pressures, do government services still work effectively?

Exclusive research by Global Government Forum and knowledge partner Appian has examined how well public services are responding to these pressures. We have surveyed public servants around the world to find out how they rate both the quality of the services provided by their organisation, and the standard of the government services they use.

This launch webinar will share that exclusive insight into how public servants in the United States, United Kingdom, Canada, New Zealand, Germany, Spain, Mexico, Italy rate government services, as well as revealing the extent to which public servants workloads are increasing, and where they would like to focus their effort to improve services in the months ahead.

Join this launch session to find out:

  • The countries where public servants are feeling the greatest pressure from increasing workloads.
  • The services that public servants rate higher than those they deliver for government.
  • What support from new technologies they want in their jobs.

Public servants can register here for free to attend this webinar


USA/Canada Eastern Time (EST): 09:30 – 10:45
British Summer Time (BST): 14:30 – 15:45
Central European Summer Time (CEST): 15:30 – 16:45
Eastern European Summer Time (EEST): 16:30 – 17:45
Singapore Time (SGT): 21:30 – 22:45
Australian Eastern Standard Time (AEST): 23:30 – 00:45


Michael Wernick, Jarislowsky chair of public sector management at the University of Ottawa, and former Cabinet Secretary in the Canadian government

Michael Wernick’s distinguished 38-year career as one of the key leaders of Canada’s world-class federal public service culminated in serving from 2016 to 2019 as the 23rd clerk of the Privy Council and secretary to Cabinet. With 28 years as an executive in the federal public service, including 17 years in the community of deputy ministers, and three as clerk, Wernick is one of Canada’s most experienced and influential public sector leaders. He appeared frequently at parliamentary committees, participated in dozens of intergovernmental and international meetings, and spoke at many conferences. Wernick worked closely with three prime ministers and seven ministers and attended close to 300 meetings of Cabinet and its committees. He was the key public servant at the Privy Council Office during three changes of prime minister. In October 2021, UBC Press released Wernick’s book Governing Canada: A Guide to the Tradecraft of Politics and Wernick undertook an extensive series of media interviews, podcasts and webinars to discuss this well-received practical handbook for Canada’s political leaders and those who aspire to understand them. In his role as Jarislowsky Chair at the University of Ottawa and his role at MNP, Wernick now provides advisory services and mentorship to emerging leaders and to new generations of students.

Peter Corpe, Industry Leader, UK Public Sector, Appian

Biography to follow.

Webinar chair: Richard Johnstone, Executive Editor, Global Government Forum

Richard Johnstone is the executive editor of Global Government Forum, where he helps to produce editorial analysis and insight for the title’s audience of public servants around the world. Before joining GGF, he spent nearly five years at UK-based title Civil Service World, latterly as acting editor, and has worked in public policy journalism throughout his career.