All posts tagged "citizen centric"

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  ‘There’s a sense parts of the public sector are not working as well as they did’: how can governments become more responsive to citizen needs?

  The 2023 Responsive Government Survey reveals that public servants’ confidence in their ability to respond to the changing needs of citizens is lower now than in 2021. What can be

  • Posted May 17, 2023
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  ‘A rubicon has been crossed’: can the COVID-19 crisis leave an innovation legacy for government?

  Government departments have undergone rapid transformation over the course of the pandemic, which could lead to more citizen-centric services. Protecting the public from Covid-19 became the overarching necessity for the

  • Posted July 6, 2022
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  ‘They need a paradigm shift’: How government can empower citizen-centric digital innovation

  According to the UN e-government ranking the UK led the way in digital transformation five years ago, but its performance has deteriorated since. This decline is happening just as citizens

  • Posted March 16, 2022
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  Civil servants confident in their organisations’ agility but barriers to progress remain, study finds

  Four in five civil servants across nine countries say their organisation’s response to the COVID-19 pandemic has helped it to develop significant new capabilities, according to a major new survey

  • Posted November 9, 2021
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  Grown-up government: an interview with Iain Rennie, New Zealand’s former state services commissioner

  Over four years working as a consultant to governments around the world, former New Zealand civil service chief Iain Rennie has witnessed the global slide towards populism. But in his

  • Posted September 18, 2020
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