‘A rubicon has been crossed’: can the COVID-19 crisis leave an innovation legacy for government?

By on 06/07/2022 | Updated on 20/07/2022

Government departments have undergone rapid transformation over the course of the pandemic, which could lead to more citizen-centric services.

Protecting the public from Covid-19 became the overarching necessity for the UK government almost overnight in early 2020 and, as history shows, necessity is the mother of invention. Keeping people safe has required fresh thinking, greater collaboration and increased funding for government agencies tasked with tackling the pandemic. In short, the Covid crisis has proved that the public sector can innovate and deliver just as quickly and successfully as the private sector. But can it still do so once the urgency of the pandemic period fades away?

The answer lies in looking at the lessons of how the pandemic drove change in the public sector. For instance, the need to act quickly helped to override the risk aversion that sometimes constrains public sector innovation. Existing resources were rapidly ramped up and decisions were made faster. This meant projects were delivered in timeframes that would have seemed impossible pre-pandemic – and looking at how this was achieved is vital to absorbing the lessons into how government works.

Download this brochure to discover:

• Real life examples of how technology was deployed by government during the pandemic

• Lessons learned & how they can be applied now and in the future

• How better use of data can help lead to more user-centric services

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The positive legacy of a crisis

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