How Artificial Intelligence Can Empower the Civil Service

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.


This very interactive workshop is designed to introduce Civil Service professionals to the world of Artificial Intelligence (AI). The seminar will cover fundamental concepts of AI, its applications in the public sector, ethical considerations, and practical tools. It aims to provide a comprehensive understanding of AI, especially for those new to the field, and explore its potential in enhancing government services.

Who is the seminar designed for?

This seminar is tailored for Civil Service professionals looking to integrate AI in their day-to-day role. It is particularly beneficial for those who are new to AI and its applications in a governmental context.

How will you benefit from attending?

Participants will gain an understanding of AI and its relevance in the civil service and wider public sector. The webinar will equip attendees with knowledge on AI applications, ethical considerations, and practical skills in utilising AI tools in a government setting.

Learning Outcomes

Attendees will:

  • Understand the basics of AI, machine learning, and deep learning.
  • Learn about the applications and challenges of AI in the public sector.
  • Recognise the ethical implications and privacy concerns associated with AI.
  • Gain hands-on experience with AI tools relevant to government operations.
  • Learn how to apply AI concepts in their roles within the Civil Service.

Session One

Introduction to Artificial Intelligence

  • Welcome, introductions, and overview of AI in the Civil Service.
  • Presentation on AI history, key concepts, and terms.
  • Discussion and Questions.

Session Two

Applications of AI in the Public Sector

  • Examination of AI’s role in government services.
  • Discussion on AI benefits, challenges, and case studies.
  • Group discussion on AI’s potential within the UK Civil Service.

Session Three

Ethics, Privacy, and Regulatory Considerations

  • Exploring ethical principles in AI usage.
  • Addressing privacy and regulatory concerns, including GDPR.
  • Discussion on AI, public trust, and transparency in government.

Session Four

Hands-on Showcase of AI Applications

  • Introduction to AI tools such as ChatGPT and Claude.
  • Live demonstrations and practical tutorials.
  • Group activities to explore AI tool usage in the Civil Service.

Session Five

Q&A and Workshop Wrap-Up

  • Addressing remaining questions.
  • Summarising key takeaways.
  • Guidance on further AI resources and learning for Civil Service professionals.


Trainer – Sonny (Sanjesh) Sharma

Sonny is the founder of New Ways to Learn, which provides both digital and educational training across the public and private sectors. He also works very closely with the education sector.

Sonny’s passions include all things digital, and education. He has a degree in Computing from Manchester University, and a Master’s degree from UMIST in Technology Management. He is also a qualified teacher. He is Assistant Head at the multi-award winning Djanogly City Academy. At the Academy, Sonny and his team have won several awards for the use of technology in the classroom, including the Excellence Awards for Leadership & Management and Best Whole School ICT. He is a Subject Expert in Computing for OfQual, a Google Education Trainer, a Microsoft in Education Global Training Partner, a STEM Ambassador, and a VR evangelist. 

​Sonny has provided training for more than 20,000 teachers, as well as covering a broad variety of tech-focused subjects for professionals from a wide range of public service and private sector organisations, with topics ranging from digital communications, organisational use of social media, through to digital implementation strategies.

Seminars Sonny runs for Global Government Forum include:

Introduction to Providing Customer-Centric Digital Services in Government

Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

Please contact us for further details, or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs. You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.