An Introduction to Data in the Civil Service

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

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This course is designed to provide a comprehensive introduction to the subject of data in the civil service and the wider public sector. It covers all the main knowledge you need, unravels the terminology, examines what processes work best in each instance, and explains the benefits of having a good understanding of government data for everyone working in the civil service, whatever your role or level.  
Who is the seminar designed for?
The seminar is designed for civil servants at all levels, who share a need or wish to acquire a deeper understanding of the importance and uses of data in their work. It will be of relevance and interest to people at all levels of seniority, as the subject of data cuts right across roles and grades.

Benefits of attending
You will be provided with a clear and comprehensive overview of the subject of data in the civil service and you will understand how the new knowledge you acquire can assist you to perform better in your day-to-day role, as the use of data becomes more prevalent. You will learn the benefits of best practice in using and sharing data and how you can most effectively tap into these. 

Learning outcomes
You will:

  • Understand how data can drive efficiency in government
  • Learn what governmental organisations are driving and supporting the frameworks in which data can be used to improve public service delivery
  • Examine how to make the best use of the vast amounts of data you have available to you
  • Understand what is meant by information governance, and how this may impact your role in the future
  • Learn the main principles and applications of records and knowledge management, and how this can help you
  • Understand the drivers of common standards, regulatory frameworks and interoperability


Analysis of the types of data held by various types of public sector organisations, understanding data as an asset
Generating efficiency and public value from data and benefits realisation – what do we mean by this and how do we achieve it?
Examples of overarching organisations and strategies – Data standards authorities, National data strategies, Data ethics frameworks
API Catalogue, Open Gov Playbook

Organisational Data Strategies

How? What is involved, the scope of the project, what is and isn’t necessary?
What data is available? – ONS, intra-departmental, inter-departmental, private sector
Data sharing in the public sector – the UK Digital Economy Act and
Balancing privacy vs data sharing, accessibility and audit, consent
Who? Who needs to be involved in this, what skills and knowledge do people need, achieving buy-in, working across departmental silos

Complying with Regulatory Frameworks
Legislative and regulatory frameworks
Cyber security, GDPR and other regimes, FOI
The role of the Information Commissioner’s Office
GDPR – an overview of what you need to understand in general and when working on new data-related projects
FOI – an overview of the framework,
How can data transparency be used as a driver of public trust and thus engagement?


Information Governance
What does this mean and what is involved?
What resources and knowledge are needed?
Establishing organisationally recognised authority owning data responsibility which is resourced, mandated, has decision-making powers
Co-ordination and working in practice, interoperability and common guidelines
Use of data in digitisation of services
Using data to support the decision-making process in the civil service

Organising Data
Overview of best practice in records management and data management processes
ISOs, standards and specifications
Taxonomy and classification, integration of data
Common guidelines, systems compatibility, Interoperability
Classification management
IDS (Integrated Data Service) – standards, sharing, unlocking the power of integrated data

Monitoring and Evaluation in the Use of Data
Roi in data use in the civil service
VFM measurements and evaluating public good beyond traditional VFM quantifiers

Discussion, Questions and Close

Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

Please contact us for further details, or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.
You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.