Building Productive Stakeholder Relationships in the Civil Service

This is an open programme and an in-house training course, which we can deliver either online or in person. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

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Overview

Organisational culture is a very strong influence on people’s professional behaviour. It can make working with people from other organisations or sectors very complex. We like people who think like us and who we find similar to us, as they mirror the behaviours that we find rewarding, and they share what motivates us and drives us. This can mean, however, that we sometimes find it difficult to make the effort to understand others who are different from us.

Both externally and even with different internal teams, this can have a significant impact on our ability to build strong professional relationships.  

During the workshop, delegates will have the opportunity to explore drivers of behaviours. We will also use various communication models and theories to analyse, understand and identify how we can adapt our communication styles and our own behaviours to build and influence effective professional relations.

With the arrival of hybrid and remote working, relationship-building can be even more of a challenge, and the seminar will examine ways to tackle what we can do in these contexts, as well as in more traditional in-person relationship building.

Who is the seminar designed for?

This highly interactive training seminar is designed for all those who wish to improve their professional relationship-building skills, and to understand how other people, organisations, cultures and sectors see things in ways that may differ quite a lot from our own. It is aimed at anyone working with stakeholders of any kind.

How will you benefit from attending?

By attending this workshop delegates will be able to:
• Identify key stakeholders and identify the blockers to managing those relationships
• Communicate with other people, and influence others in order to build trust
• Understand personal drivers and how these come across through behaviour
• Describe how to adapt communication to match others’ styles to influence win-win outcomes

Learning Objectives

• Learn how to understand other people’s perspectives, and to adapt your thinking and behaviour to meet their needs
• Understand how to use communications more effectively to build relationships and interact more productively with stakeholders
• Understand how to apply specific techniques to build stronger professional relationships, both internally ad externally
• Learn a range of methods and approaches for building relationships generally, both in the context of in-person interaction, and also in the context of remote and hybrid working

Agenda

Session One Mapping Stakeholder Needs

Mapping stakeholders
Analysis of the skills needed to manage relationships well
Identifying those relationships that need to be strengthened and the blockers
Delegate discussion

Session Two Effective Communication

Describing effective communication
Communication model overview
Listening levels and barriers
The art of building rapport and connection
Applying this in the context of both in-person relations and interaction, and remote working and meetings
Delegate input

Session Three Influencing and Persuasion

Session Five Behaviours and Tailoring your Approach

Behavioural styles and preferences
What is my style?
How do I adapt my style to other people and contexts?
Self-reflection and analysis – using this to change what you are doing in terms of behaviours and choosing your approach tailored to each stakeholder
Sharing delegates’ examples

Session Six Review and Action Planning

Review of delegates’ stakeholders
Action planning for stakeholder engagement

Close

Our L&D ethos

• We’re here to enable you to perform better

Our L&D team

• All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

• A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

Please contact us for further details, or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific organisational development needs. You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.