Coaching Skills Workshop

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

This is an open programme and an in-house seminar. Please contact us for further details or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.

You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Aims & Objectives

Coaching is the best way of unlocking people’s potential to expand their capabilities. It enables people to achieve goals, while empowering the coachee to continuously learn and improve. But to do this effectively requires coaching skills.

Having these skills enables the creation of a coaching culture. This drives change and continuous improvement. Using coaching skills has been proven to encourage positive working relationships whether you are a Line Manager or whether you are supporting your colleagues. These are transferrable skills that in any aspect of relationship-building will prove invaluable.

This is an interactive workshop designed to provide you with practical tools and skills to coach, along with an opportunity to practise using the tools and techniques learnt on the day. 

You can see, hear and feel the benefits of how someone’s perception can change to help them achieve their outcomes. This is a powerful skill set to have which can help change mindsets.

Learning Objectives and Outcomes

By attending this course delegates will be able to:

  • Understand and explain the difference between managing, leading mentoring, coaching and when each is appropriate
  • Identify the Coaching process
  • Explore the knowledge, skills and attitude required to be an effective Coach
  • Identify the difference in listening levels and rapport, and why and how it is crucial in the coaching relationship, along with how to do it
  • Define learning styles and how these can be used during coaching; understand how we all take information in differently, and with that how we construct our mental models of reality
  • Explain how to help define outcomes and goals in the process
  • Examine what are powerful questions and when applied skillfully, understand how these help unlock potential and help create change
  • Explore techniques and some of the coaching models to practise.

Agenda

9.30 10.45 Module 1

  • Introductions and why coach
  • Defining what coaching is v mentoring v managing v leadership and benefits in the workplace
  • What Coaching is and is not, context and application
  • Barriers to coaching for coach and coachee
  • The qualities and attributes needed to coach
  • The skills and knowledge  needed to coach
  • The remit and contracting

10.45 11.00 Break

11:00 – 11:20 Module 2

  • GOALS and clarification, what might get in the way of goal achievement
  • Helping to clarify Goals versus Outcomes
  • The brain and goal achievement

11:20 – 11:45 Module 3

  • Coaching models and holding structure and process for coaching

11:45 – 12:45 Module 4

  • Recognise barriers to good communication
  • Listening levels
  • Building Rapport : What is it, Why do it? The mechanics and the skills
  • Listening out to notice language patterns to determine how to ‘land’ questions and probe

12.45 13.30 Break

13:30 – 14:00 Module 5

  • Questioning skills and question types for effective coaching
  • Powerful questions and the art of questioning

14:00 – 15:45 Module 6

Practice sessions :

  • Activity 1
  • Activity 2
  • Activity 3

15.45 16.00 Break

16:00 – 16:30 Module 7

  • Review, action planning and what next

Close

This is an open programme and an in-house seminar. Please contact us for further details or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.

You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.