Delegation – Achieving Results Through Others

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

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Effective delegation is a core skill for all types of managers. Failing to delegate effectively has immediate and longer-term consequences for the individual manager, their team and the organisation. Effective delegation can ease managers’ workloads and create powerful development opportunities for their team members. This can help promote wellbeing and staff engagement.

This highly interactive training provides the tools to overcome the excuses for not delegating and the skills for increasing your ability to achieve results through others.

Who is this Course For?

This course is for managers of people and projects, in government and elsewhere who need to improve their understanding of why delegation matters and how to do it effectively. It is both suitable for those new to management and for those with extensive experience.

How You Will Benefit from Attending?

You will get more out of your time and your team and be better able to support your colleagues. You will gain insights that help you avoid the trap of excuses not to delegate. You will learn tools that help you delegate in a way that gives you a return on your investment of time in it, supports your productivity and that of your colleagues, and promotes continuous improvement.

Learning Objectives

By attending this course delegates will:

  • Understand why delegation matters
  • Understand how delegation supports time management and people development
  • Gain insights on how to delegate effectively


Introductions, Approach and Structure of the Day

Session One – Why Delegation Matters

  • The benefits of delegation
  • The excuses people make not to delegate
  • Addressing the most common excuses not to delegate
  • Delegation as a time management tool
  • Delegation as a people development tool
  • People’s expectations and delegation

Main Break

Session Two – How to Delegate Effectively

  • Making the outcome and context clear
  • Effective prioritisation
  • Adapting your style to the experience and diverse preferences of your colleagues
  • Agreeing milestones and providing the necessary support
  • Streamlining processes vs sufficient checks and balances
  • Giving feedback on what went well and what could be even better
  • Eliciting feedback on how you can better work with colleagues’ preferences
  • Delegation in teams


  • Review of key points
  • Final questions and discussion

Close of Course

Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

Please contact us for further details, or to arrange a conversation with a member of our training team to discuss in-house delivery options, including tailoring the day’s training to your specific needs.
You can email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.