Digital Skills in Government

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.


This seminar is designed to enable those involved in the delivery of digital services in
Government to understand the capabilities required for success.
The subjects covered will aim to provide a comprehensive overview of the typical skills required
within a digital organisation, why these are needed, and how these can be grown and retained.
It demonstrates how they are applied in a typical digital service and how these capabilities relate
to each other using clear examples and case studies.
The seminar also discusses how existing parts of an organisation work with digital teams to
further optimise delivery, and shows what may need to change to further support the new digital

Who is this seminar designed for?

The seminar is designed for those at any organisational levels seeking to understand how digital
services organisations and teams are assembled, those looking to learn how successful digital
services operate, and for those looking to understand some common pitfalls and challenges that
are encountered.

How will you benefit from attending?

You will be confident that you understand the skill and capabilities required in an organisation to
build and operate digital services, that you recognise the risks and opportunities from different
approaches to build capability, and you will appreciate the importance of maintaining and growing
capability into the future.

Learning Outcomes

You will understand:
● The necessary skills and capabilities needed in an organisation to deliver world-class digital
● How these capabilities relate to each other and emerging technology areas
● Key concepts to find, retain and grow capability within digital teams
● The challenges to launching digital services without digital capabilities in place
● The different approaches to embedding digital capability within existing structures and
● Approaches to procurement to underpin capability and skills growth


Welcome and Introductions

Session One: Introduction and Overview

Introduction to the Digital Operating Model
Key activities in delivering digitally and the capabilities required to deliver digital services
Case studies of how this has worked in government
Key challenges to implementation

Session Two: The Relationship of Technologies to Iterative Delivery, Data and the Operating Model

How digital meets the challenges of public service operation
How digital services produce and consume data to make better services
Why traditional IT and business change has to evolve to meet the challenges of digital

Session Three: Keys Skills and Capabilities

Typical digital roles and what they do
The advantages of skills frameworks for digital delivery
Digital job families and how they fit into an existing organisation
Implications for traditional operating models

Session Four: Key Technologies and Enablers

Typical service characteristics, technologies they consume and capabilities needed to support
The differences between information delivery and transactional processing
Machine learning, robotics and other emerging opportunities from technology
Case studies and examples

Session Five: Particular Challenges of Government for Digital Skills Development

Agile delivery in traditional environments
Governance and funding cycles
Financial accounting
Measurement and evaluation

Session Six: Bringing it all Together: Strategies for Success

Strategies for growth and retention
Skills frameworks and their role in digital capability development
Using digital skills to drive wider business change
Communities of practice
The role of knowledge management in capability development
Final discussion


Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.