How do UK civil servants want to make better use of data?

February 9, 2021
United Kingdom
Data & ID

The webinar discussed how civil servants want to make better use of data – and how they think government should clear the obstacles standing in their way.

A survey of civil servants by Global Government Forum and NTT DATA has found huge enthusiasm about the potential of data – and striking levels of support for the centre to win new powers to promote progress.

The findings include:

  • Those believing the centre of government should have stronger levers to require action by departments outnumber those opposed by three to one.
  • There is overwhelming support for key aspects of the government’s Data Strategy – including the introduction of an integrated data platform and mandatory data standards – as well as actions such as legislative changes and raising salaries for digital leaders.
  • Among senior civil servants, 75% believe that making better use of data is “absolutely essential” to improving public services and staff tools; a further 22% say that it’s “very important”.

During the webinar, senior leaders presented and analysed the findings of the survey, and took live questions from the online audience. After the event the audience also received a free copy of the report.


Registration for this webinar has now closed.


Vicki Chauhan, Head of Public Sector, NTT DATA

Vicki has worked with the public sector for over 20 years, in fields including consulting, systems integration and managed services. Following a career with BAE Systems, Detica and BT Syntegra, since 2019 she has managed NTT DATA’s operations across the public and not-for-profit sectors. Vicki is passionate about helping public bodies to improve their programmes, services and staff tools, making a tangible difference to the lives of citizens and staff.

Bill Wilson, Head of Data & Intelligence Solutions, NTT DATA

Bill has spent the last 20 years wrestling with data challenges in commerce, government and the third sector, working in fields from genomics to hydraulics. His central government experience includes work with DWP, the Home Office and DEFRA, and recently he’s been involved in data-sharing work to help address the COVID-19 pandemic.