Responsive Government Survey 2023: success in the era of permacrisis

May 9, 2023

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From high inflation and budgetary pressures to recovering from the coronavirus pandemic, global governments are responding to a series of unprecedented crises.

In the Responsive Government Survey 2023, Global Government Forum and knowledge partner PA Consulting surveyed public servants around the world to assess how well governments are standing up to these challenges.

In this webinar, our experts revealed the results of our research and provided exclusive insight into how public services have weathered unpredictable storms. We unveiled the world’s most responsive governments, explored why public service leaders are more optimistic than their rank-and-file colleagues, and identified where public servants think responsiveness has improved in the last 12 months.

Register now to find out:

  • How governments are rethinking responsiveness
  • What it takes to maximise success when responding to unforeseen challenges
  • How public sector leaders can build the citizen-centric culture needed for key services.


Michael Wernick, Jarislowsky chair of public sector management at the University of Ottawa, and former Cabinet Secretary in the Canadian government

Michael Wernick’s distinguished 38-year career as one of the key leaders of Canada’s world-class federal public service culminated in serving from 2016 to 2019 as the 23rd clerk of the Privy Council and secretary to Cabinet. With 28 years as an executive in the federal public service, including 17 years in the community of deputy ministers, and three as clerk, Wernick is one of Canada’s most experienced and influential public sector leaders. He appeared frequently at parliamentary committees, participated in dozens of intergovernmental and international meetings, and spoke at many conferences. Wernick worked closely with three prime ministers and seven ministers and attended close to 300 meetings of Cabinet and its committees. He was the key public servant at the Privy Council Office during three changes of prime minister. In October 2021, UBC Press released Wernick’s book Governing Canada: A Guide to the Tradecraft of Politics and Wernick undertook an extensive series of media interviews, podcasts and webinars to discuss this well-received practical handbook for Canada’s political leaders and those who aspire to understand them. In his role as Jarislowsky Chair at the University of Ottawa and his role at MNP, Wernick now provides advisory services and mentorship to emerging leaders and to new generations of students.

Professor Alexander Evans OBE, Professor of Practice in Public Policy at London School of Economics (LSE) and former Strategy Director in the Cabinet Office, United Kingdom

Alexander Evans is Professor of Practice in Public Policy at the London School of Economics. He is a former Henry Kissinger Chair at the Library of Congress, Senior Fellow at Yale, and Gwilym Gibbon Fellow at Nuffield College Oxford. A career diplomat, he has worked in 10 Downing Street as an adviser to the Prime Minister, as Strategy Director in the Cabinet Office, and Director Cyber in the Foreign Office. He has also worked for the United Nations and the U.S. Department of State. He has a Ph.D. in politics from the School of Oriental and African Studies, University of London.

Grete Kvernland-Berg, Managing Partner, Country Head Norway, PA Consulting Group

Grete leads PA Norway’s Public sector practice, and is an expert in delivering digital transformation in the public healthcare sector. She leads large government initiatives redefining citizen services using an user centric approach and co-creation across several public sectors. Grete leads Norway’s hub for innovative healthcare service design, and leads transformation of mental health and somatic patient services across local governments and hospitals alongside creating change in the financial models for healthcare.

She holds a Master in Business administration from North University.

Webinar chair: Richard Johnstone, Executive Editor, Global Government Forum

Richard Johnstone is the executive editor of Global Government Forum, where he helps to produce editorial analysis and insight for the title’s audience of public servants around the world. Before joining GGF, he spent nearly five years at UK-based title Civil Service World, latterly as acting editor, and has worked in public policy journalism throughout his career.