The role of RPA in COVID-19 response

Illustration by Katy Smith
September 29, 2020
Digital & technology

Taking on the mundane, repetitive tasks involved in processing transactions, robotic process automation (RPA) technologies enable governments to shorten response times and reduce errors in the delivery of public services. And since the arrival of coronavirus, RPA tools have gained new significance.

As governments roll out huge stimulus packages to keep economies afloat through the crisis, public servants have come under huge pressure to rapidly process individuals’ and businesses’ applications for much-needed financial support. Handling straightforward cases, RPA can help boost processing rates and free up staff to focus on complex applications.

At this Global Government Forum webinar, civil service leaders explored the applications of RPA in pandemic response measures; discussed what they’ve learned about how best to develop and introduce RPA systems; and considered how the use of RPA is likely to develop across the public sector. Capturing the experiences of civil service leaders from around the world, the webinar is essential viewing for all those interested in RPA’s potential, its characteristics and its risks.


  • Lacramioara Corches, General Director/Social Services Director, Ministry of Labour, Family and Social Protection, Romania
  • Mikko Laakso, Director, Verohallinto – Finnish Tax Administration, Finland
  • Gina Maini, Digital Service Expert, United States Digital Service, USA
  • Jack Watts, Business Development Leader AI – EMEA, NetApp