Leadership in a Complex Environment – Leveraging Changing Technologies, Environments, and Social Structures

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

Three-Day Training Course


In today’s complex and emergent environments where the delegation of decision-making at multiple levels has become essential, the role of the leader has never been as important. Leaders have to employ different skills and approaches to deal with complex issues; at the same time effectively growing their people and providing an environment for innovation and constant change.

Leadership in a complex environment is an on-going process, not an intervention. Throughout this three-day live, interactive course, we will draw appropriate lessons from commercial, military, and tech environments to achieve a better understanding of leadership and decision-making in a complex and emergent environment.

Who is the course designed for?

The course is designed for leaders working in complex environments who need to understand how to act most effectively in their roles, from strategic thinking through action planning to communicating their vision and into implementation and delivery.

How will you benefit from attending?

You will work through, examine, analyse and come to understand a range of issues and processes that will enable you to work within your organisation to create the agile cultures that are needed to thrive in today’s complex world. The workshop format of the course has been designed to be interactive and participative, so that you will be confident that you know how to apply the skills and knowledge you learn in your own place of work credibly, confidently and effectively.

Learning outcomes

You will develop and understanding of:

  • Global context
  • Values and principles
  • Iterative and incremental approaches
  • Complex and complicated environments
  • Growth culture and continuous improvement
  • Multidisciplinary agile teams
  • The laws of Agility
  • Trust and delegation
  • Turning strategy into action


Day 1

Module 1 Introduction and Global Perspective
Why do these matter in today’s world and to your role?

Module 2 Values and Principles
Examining the heart of agility


Module 3 Operating in a Complex World
The need for a different way of working
How we communicate this with our stakeholders

Day 2

Module 4 Modern Approaches to Development
Characteristics, and the contrast with traditional approaches

Module 5 Operating at Scale
Agile with multiple teams


Module 6 The Laws of Agile
The core characteristics in embracing an agile approach

Day 3

Module 7 Vision, Trust & Autonomy
Creating the environment for success
The importance of vision
How to convey this

Module 8 Strategy into Action
The critical gaps on our journey from strategy to actionable task


Module 9 Retro and Next Steps
Look back at what we’ve done and plan what’s next

Close of the Course

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Our training seminars are based on

  • A vast reservoir of knowledge about effective, delivery-focused approaches that are designed to enable you to achieve better results in your place of work
  • Expert practitioner and thought-leader experience, covering a comprehensive range of practical knowledge and people skills, to help you to work more productively
  • International perspectives and experience, enabling transferability and applicability wherever in the world you are from

Our training team

  • Our L&D team have all had successful careers as practitioners in their fields of expertise. They bring their experience, knowledge and skills to support the professional development of other public servants
  • Our team all now work as professional trainers, blending practitioner experience with professionally designed L&D solutions
  • Between them, our team have provided training for more than 100,000 public servants from 120 countries

Our training ethos

  • We deliver people-focused training designed to help you perform better
  • We provide practical insights, based on years of experience about what works, combined with practical methods to help you to make it work effectively in your own organisation
  • We are here to help you to perform better


Richard Gunson – Digital Training Consultant

Richard’s background in the armed forces, education, therapeutic practice, and importantly, service development, bring a broad range of expertise and skills in both the public and private sectors with specialisation in developing and delivering the strategies and environment for sustainable change.

Working with organisations of all sizes including global pharmaceutical, to national police forces, to the creative arts, Richard is able to help navigate the complex environments influencing decision making and develop appropriate interventions and support that will create agility with a focus on value for the user.

Aligning leadership right through to executable task with training and embedding, on the ground, the use of iterative agile methods and tried and tested communications he enables trust and delegated decision making across organisations.

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.