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Management and Leadership Masterclass – Two-Day Training Seminar

This is an open programme and an in-house training course, which we can deliver either online or in person. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

Overview

This interactive and engaging training course is a masterclass in the most important aspects of management and leadership in the context of a public sector that is facing the challenges of adapting to the expectations and missions of new governments, the potential of new technology for service delivery, and diverse service user needs. Day one focuses on a “management and leadership triangle” that provides a core foundation for management and leadership roles at all levels, and in a wide variety of contexts. It covers three areas where leaders at all levels can benefit from improving further. We will explore the overlap and differences between management and leadership and how your leadership style needs to adapt to different situations. Then we will address how to set clear objectives, support people’s motivation, and give and receive constructive feedback. These are three areas that can make a massive difference to the perception of your performance as a manager and leader. 

On day two, we will look at how data and digital transformation could improve policy development and service delivery and explore four key aspects of leadership that will enhance your ability to lead teams in this new context. We will consider how to lead teams, fostering the spirit of collaborative effort, wherever you and your colleagues are situated. We will address what it means to be a strategic leader. We will explore how you can better lead people through change. And we will consider how you can be a catalyst for continuous improvement as a leader.

Who is the seminar designed for?

This very practical course is designed both for experienced managers and leaders, as well as for those new to management, or who aspire to a leadership role in future. It will provide insights and best practice that will develop your skills further whatever your existing level of experience or seniority. It addresses the core ingredients of successful management and leadership, with an emphasis on effective communication. As well as helping those with line management responsibility, it will also enhance the people management skills that you need for managing projects, for supporting digital transformation, and for leading organisations and teams through change.

How will you benefit from attending?

By attending this training, you will develop a range of success skills that will help you as a leader and manager. As well as supporting your own skills development, the event will examine practical ways to help you to communicate better, build trust and collaboration, and help you to motivate those you lead.

Learning outcomes

You will:

  • Understand how to develop and communicate clear objectives and how to help your team focus on what matters most
  • Gain ideas of motivating and developing people in your team
  • Explore best practice in giving and receiving feedback to those you work with
  • Understand how to empower and inspire your team
  • Learn effective approaches for managing problems that teams can typically encounter
  • Know the essential ingredients of strategic leadership and what it means for you
  • Be able to lead effectively in times of change, including through digital transformation
  • Gain ideas for promoting continuous improvement

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Agenda

Day One – The Management and Leadership Triangle

Introduction to Course

Management and Leadership Overview

  • The key ingredients of leadership and management
  • How objective setting, motivation and feedback support each other
  • Different management and leadership styles

Morning Break

Objective Setting

  • SMART objectives
  • Inputs, outputs and outcomes and why the difference is important
  • Measuring what matters
  • Time management and balancing different priorities

Lunch Break

Motivating People

  • Setting a direction that inspires people
  • Effective delegation
  • Emotional intelligence
  • Genuinely listening to people
  • Options for developing people
  • Coaching skills
  • Avoiding the things that demotivate people

Afternoon Break

Giving and Receiving Feedback

  • Ongoing feedback and feedback in formal performance management
  • What works with giving feedback?
  • Why managers and leaders need to receive feedback and how to encourage people to give you feedback
  • Managing upwards and giving upwards feedback
  • Feedback skills exercise

Further Questions

Close of Day One

Day Two – Leading Teams and Change through Transformation

Introduction to Day Two

Leading Teams

  • Six different leadership styles and when they are appropriate
  • Creating a clear vision that is shared by the team
  • Building a shared commitment to delivering objectives
  • Valuing diversity and building inclusive teams
  • Managing conflict
  • Leading remote and hybrid teams

Morning Break

Leading Strategically

  • What it means to be a strategic leader?
  • The relationship of strategy to mission-driven government
  • The four tasks of strategic leadership
  • Focus and choice
  • Time management as a leader
  • The language of influential leaders (communication skills)

Lunch Break

Leading People Through Change

  • Different types of change and how people may react
  • Project management and change management compared
  • Eight errors that cause change programmes to fail
  • Leading people through change
  • Addressing resistance to change
  • Agile leadership – adapting and changing

Afternoon Break

Leading Continuous Improvement

  • Adapting to new stakeholder needs
  • Productivity and continuous improvement
  • Measuring progress
  • Benchmarking
  • The leader as catalyst for improvement
  • Systems thinking and leverage points for improvement
  • Building a continuous improvement culture

Review of Course Insights

  • Delegates discuss key insights for improving their management and leadership as part of a coaching exercise

Close of Course

This is an open programme and an in-house training course, which we can deliver either online or in person. For further information, including details about tailoring the content of the session to your precise L&D needs, please contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.