Professional Development Skills – Three-Day Learning and Development Programme
This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.
Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.
Day One Breaking through the Glass Ceiling
Day Two Performing Effectively in the Office – Practical Skills for Success at Work
Day Three Building Professional Relationships
Overview
This three-day learning and development programme is focused on your professional development. It will look at a range of key skills that you need in order to progress successfully, and it will look at the best ways for you to develop those skills so that you can reach your potential.
We will look at building your confidence, understanding communications better, recognising challenges, analysing how people perceive you and how you see yourself, how to hold your own, howe to cultivate your motivation and your professional tool set.
You will be enabled to become more productive, better organised, and more confident in your own abilities. This in turn will encourage your colleagues to notice your input and develop an increased respect for you as a person and a professional member of the workforce.
We will also use various communication models and theories to analyse, understand and identify how we can adapt our communication styles and our own behaviours to build and influence effective business relations.
Who is the course designed for?
This course has been designed for anyone who is seeking more responsibility and who wishes to build their future career on a confident platform. If you feel that you are ready to move upwards from your role, this course is intended to provide you with a range of skills that will enable you to make that move.
How will you benefit from attending?
You will have a better awareness of your own skills-sets, learn new skills and how to apply them effectively, and boost your confidence in both your ability and your potential. You will improve your communication and motivation both as an individual and as a person who is part of a team. It will help you optimise your effectiveness and enable you to feel more engaged in doing so.
Learning outcomes
Identify and improve key skills
Understanding better how to be proactive, effective, reliable and dependable in your role
Understand and develop the impression you create professionally
Learn to be more confident and persuasive
Have the tools to manage your workload more effectively
Know how best to prioritise your responsibilities
Understand how to apply specific techniques to build stronger business relationships
Learn how to understand other people’s perspectives, and to adapt your thinking and behaviour to meet their needs
Day One Breaking Through the Glass Ceiling
Welcome and Introductions
Session One Appreciating your Value
Understanding the value of your role in the organisation
Recognise skills & development areas
How can we be as proactive as possible
Session Two Expanding on your Self-Awareness
Recognising how we are perceived
Overcoming personal communication barriers
Planning effective communication
Questioning and listening skills
Break
Session Three Building Confidence
Understanding how to be assertive
Managing expectations
Eliciting positive feedback
Session Four Facing Difficulty Confidently
Overcoming difficult situations and manage difficult characters
Building on your professional persona
Developing your role in the right direction for you
Influencing and persuading your manager and colleagues
Close
Day Two Performing Effectively in the Office – Practical Skills for Success at Work
Session One Recognising your Challenges and Building your Motivation
Identifying your own challenges and pitfalls
Improving your team’s collaboration
Harnessing your own enthusiasm and drive to deliver most effectively in your role
How do you interact to best effect with colleagues?
Session Two Becoming Super-Reliable
Tips and techniques for managing your time at work more effectively
Prioritisation, weekly and daily planning
Working through tasks one by one – best practical approaches
Maintaining motivation and productivity to perform your role effectively
Time keeping and time management: Tips and pointers
Lunch
Session Three Skills for Being Described as “Really Professional”
Discussion of perception and attitudes
What characteristic do really reliable people have, and how can you develop these skills?
Being helpful without being a pushover: Striking the balance
Focus and concentration – techniques to improve your mental performance
Session Four Outcomes and Next Steps
Develop a personal framework for becoming indispensable
Develop a plan to implement this successfully
Close
Day Three Building Professional Relationships
Session One Mapping Stakeholder Needs
Introduction and Background
Mapping stakeholders – colleagues, organisational, external partners
Analysis of the skills needed to manage relationships well
Identifying those relationships that need to be strengthened and the blockers
Delegate discussion
Session Two Effective Communication
Describing effective communication
Listening levels and barriers
The art of building rapport and connection
Session Three Influencing and Persuasion
Influencing and persuading your stakeholders and colleagues
Influencing and persuading strategies
Individual styles of communication
Matching, mirroring, pacing and leading
Applying these approaches to your personal interactions
Lunch
Session Four Influencing without Authority
Power and Influencing strategies when you have no authority
Sharing delegates’ experiences
Session Five Behaviours and Tailoring your Approach
Behavioural styles and preferences
What is my style?
How do I adapt my style?
Self-reflection and analysis – using this to change what you are doing in terms of behaviours and choosing your approach tailored to each stakeholder
Session Six Review and Action Planning
Review of delegates’ stakeholders
Action planning
Close
This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.
