Successful Management and Team Leadership – Two-Day Training Course

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

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Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

Day One: Delivering Results at Work – Essential Management Success Skills
Day Two: Building Trust, Collaboration and Productivity with your Team


This training seminar provides an overview of the key aspects of a manager’s role, including on day one focusing on four essential core skills that will enable you to quickly deliver results and get recognition for your achievements. We will examine how best to manage time and priorities, plan strategically, communicate will all colleagues brilliantly, and manage upwards. These are four key areas that can make a massive difference to the perception of your performance as a new manager and enable you make further progress in your career.

On day two, we shall look at one of the trickiest role that any of us can undertake, which is managing other people well. We will look at how to build trust, how to stay ahead of the game in terms of managing your team’s workload, how you can influence productivity with regular channels of communication, and how to foster the spirit of collaborative effort, wherever you and your colleagues are situated.

Who is the seminar designed for?

The course is designed for both new and experienced managers, as it will provide insights and best practice that all will find useful. It provides an all-round focus on your own skills and on how to interact most effectively with your team.

How will you benefit from attending?

By attending this event you will gain an understanding of a range of practical success skills that will help you as a manager. As well as focusing on your own skill development, it will examine practical ways to help you to communicate better, build trust and collaboration, and help you to motivate your team.

Learning outcomes

  • Understand how to prioritise your work and that of your team, in order to focus on what is important, not just urgent
  • Appreciate why strategic planning matters and what it means for you as a manager
  • Be able to communicate with, and influence, colleagues more effectively
  • Know how to present yourself in a way that will have the maximum positive impact on how you are seen by your management
  • Understand how to empower and inspire your team
  • Learn effective approaches for managing problems that teams can typically encounter

Day One: Delivering Results at Work – Essential Management Success Skills

Session One Introduction – Foundations of Management

  • What characteristics do good and successful managers have and display?
  • Objective setting
  • Motivating people
  • Giving effective feedback
  • Leading by example
  • How do you make a good impression on people?

Skill One Managing Your New and Varied Workload

  • Urgent vs Important
  • Managing multiple work streams at the same time
  • Prioritising workflow and getting through it all effectively
  • Tips and techniques for working smart, maintaining focus and momentum while multi-tasking
  • Avoiding long hours through sustained concentration

Skill Two Strategic Planning

  • Defining what you want to and what you can achieve
  • The need for focus
  • Managing the nexus between strategy and planning
  • Methods for moving seamlessly from planning to implementation
  • Agreeing realistic timescales and ensuring you have the resources for delivering results
  • Addressing strategic risks and project planning

Lunch Break

Skill Three Communicating Effectively with Your Colleagues and Team

  • Tips for understanding working relationships
  • What responsibilities do you have and how do you plan to cope with them?
  • Managing people: tips, techniques, legal considerations, what to avoid
  • The basics of emotional intelligence in personal interaction and motivation
  • Communication structures for supporting and engaging with your colleagues
  • Communicating with your team effectively – feedback, influencing skills and synergies
  • Analysis of the vital role of regular communications, clear messaging and listening to colleagues’ input to avoid problems building up
  • Approaches for handling colleagues across personality and productivity spectrums

Skill Four Managing Upwards

  • What do we mean by this and how can it help you to be effective?
  • Developing a rapid understanding of a 360-degree organisational picture
  • The key factors that influence your management’s perception of you
  • Tips for interacting effectively with senior colleagues: Perception, confidence, preparation, presenting effectively
  • How do other people perceive you and what can you do to change it if necessary?
  • Personal action plans and areas to focus on


Day Two Building Trust, Collaboration and Productivity with your Team

Session One Maintaining Performance and Productivity in your Team

  • Performance is all about people
  • Why can performance and productivity dip? – facilitated discussion and analysis of logistical and psychological factors
  • Methodical approaches for setting goals and boundaries
  • Managing your own and your team’s expectations and focusing on what is realistic and achievable
  • Techniques for adopting a supportive approach to team management
Session Two Fostering Collaboration
  • Approaches to leadership and influencing in team-building
  • Leadership styles when leading and delegating – delegation as a tool for building trust
  • How to manage, inspire, persuade and build collective motivation
  • What is performance improvement v performance management? And why are these important in building collaboration?
  • Setting boundaries within collaborative effort
  • Discussion of delegates issues

Session Three
 Motivating Your Team
  • Analysis of motivation theories and applying these to your own team
  • How to engage effectively with your team whether working in the office, in hybrids or remotely
  • Approaches for inspiring and motivating
  • Delegates’ experience sharing
Session Four Managing the Feedback Loop Effectively
  • Using feedback as a tool for managing productivity and collaborative effort
  • The essentials of giving and receiving feedback
  • Leadership performance grid
  • Action planning
  • Discussion and final questions

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.