All posts tagged "citizen engagement"

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  International GovTech maturity “lower than expected”, says World Bank

  Despite increasing investment across the world, GovTech maturity is “lower than expected” in most countries and digital citizen engagement lacking, research from the World Bank has found. While most governments

  • Posted September 22, 2021
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  Know your knowledge: organising governments’ data assets

  At the Government Digital Summit, digital leaders from 15 countries debated their goals and frustrations in the gargantuan task of improving data management. Matt Ross hears how officials from the

  • Posted July 9, 2021
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  National digital identity systems: why private sector participation matters

  Interest in digital IDs increased during the COVID-19 pandemic as many governments looked to deliver services remotely and at scale. The experience has highlighted the benefits of enabling private sector

  • Posted July 7, 2021
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  IRS tackling big digital transformation and legislative challenges

  The COVID-19 pandemic forced government agencies to accelerate digital transformation efforts, and the Internal Revenue Service (IRS) was no exception. The IRS was already in a significant transition period, spurred

  • Posted June 21, 2021
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  Gilding the ‘golden records’: finding a single source of truth in government

  To build services around users’ needs, departments need a common frame of reference and ways to reconcile conflicting information. At a recent GGF webinar, experts from governments, the OECD and

  • Posted June 2, 2021
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  Civil service transformers: adapting to a changing world

  In a world of ever-quickening change, civil services must constantly transform themselves – adapting their structures and operations to meet the public’s fast-changing needs. At this GGF webinar, the civil

  • Posted October 7, 2020
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  Power with responsibility: deploying AI in the struggle against COVID-19

  Governments are striving to beat coronavirus, often turning to emerging technologies such as AI to help them do it. These offer tremendous benefits in times of crisis and otherwise. But

  • Posted June 23, 2020
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  Responding to Covid-19: A public sector guide to continuity planning

  Before the start of the COVID pandemic, the capabilities of cloud computing and ERP platforms were already maturing fast. This was hastening adoption among public sector organizations, which need to

  • Posted June 5, 2020
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  Change or be changed, Singapore civil service chief tells workforce

  The head of Singapore’s civil service, Leo Yip, has called on his colleagues to come together as “one public service” and to push ahead with the Public Sector Transformation (PST)

  • Posted January 27, 2020
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  The wisdom of crowds: an interview with Taiwan’s unorthodox digital minister

  In an increasingly fractious world, governments must connect directly with citizens in order to retain public trust. Audrey Tang’s radical approach to driving innovation through consensus and collaborative governance is

  • Posted December 18, 2019
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