Team-Building Skills – Four-Day L&D Programme

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.


Building high-performing teams that share goals, strive together, work to support each other and produce results is an aim that many managers strive for.

This four-day L&D programme is designed to take you through some of the steps you need to take to achieve that goal. The course gives you the information and approaches to achieve productive and collaborative teams. It will present and analyse approaches to coaching that cover both aptitudes and values, using emotional intelligence and understanding how to manage and resolve conflict.

It also includes an extended session on Facilitated Action Learning, which is a process that involves working together to explore and resolve the issues within a supportive development and action framework.

Who is the course designed for?

The course is designed for managers and team members who wish to improve their collaborative and productivity capacities to deliver their goals and to deliver impact in their roles collectively and as individuals.

It’s for anyone who wants their contribution to make a difference!

How will you benefit from attending?

You will learn several structured approaches to enable you and your colleagues to work more collaboratively, to reduce potential conflict, to coach and share information more effectively. It will equip you with a proper understanding of how to build a more productive, high-performing team who enjoy working together to deliver results.

Learning Outcomes
Understand the multiple factors that you can and should combine together to build high-performing, collaborative teams
Understand the benefits of coaching, while examining and putting into practice successful approaches to coaching successfully to achieve your aims and objectives
Understand what are the various causes conflict and how you can use this knowledge to take different structured and supportive approaches to manage, reduce and resolve conflict
Develop practical plans through Action Learning that address group and individual development needs

Day One Working in Collaboration
Day Two Coaching Skills at Work
Day Three Managing Conflict
Day Four Action Learning

Day One Working in Collaboration

Welcome and Introductions

Session One

  • Benefits of working in collaboration
  • Exploring good collaborative skills vs ineffective collaboration within the frame of language and attitude
  • Exploring how you communicate – managing your irritations about other people’s communication styles and developing your own skill set
  • Understanding Emotional Intelligence to improve your capacity for collaboration

Session Two

  • What is the red zone – barriers to collaboration and how does this compare to green zone – collective commitment
  • 4 key factors for consideration

Lunch Break

Session Three

  • Taking personal responsibility – what if it isn’t working for you or your attention is drifting
  • 5 Step process: strengths, realistic expectations, being open minded, acknowledgment and community based

Session Four

  • Strategies for developing psychological safety, trust, belonging and loyalty
  • Effective loop communication


Day Two Coaching Skills at Work

Session One

  • Benefits of coaching
  • Value of coaching – understanding the timing of coaching vs managing
  • Key coaching attributes
  • Coaching process

Session Two

  • Strategies for building trust
  • What is meant by deep listening?
  • Developing good communication skills
  • Asking effective questions
  • Value of using metaphors when managing teams

Lunch Break

Session Three

  • Useful coaching models
  • Acknowledging and understanding the difference between judgement to observation
  • FACTS model

Session Four

  • Development planning


Day Three Managing Conflict

Session One

  • Examples of managing conflict well
  • Factors for consideration
  • Managing conflict within the frame of hybrid working patterns and its specific challenges
  • Other sources of conflict

Session Two

  • Understanding why people avoid conflict
  • Anger iceberg
  • Emotional Components
  • Acknowledging different perspectives

Lunch Break

Session Three

  • Assertiveness and Cooperation Grid

Session Four

  • Tips and techniques in managing conflict
    • Attitudes and behaviours
    • Art of asking effective questions
    • Preparation for a productive conversation
    • Understanding the circle of concerns vs circle of influence
    • Managing cultural differences


Day Four Action Learning Sets

What is Action Learning?

The action learning process contributes to team efficacy within the frame of trust, team commitment and the move away from only task orientation to relationship orientation.

Benefits of Action Learning:


  • Increased awareness of how assumptions, beliefs, attitudes and behaviour influence thinking, decisions and actions.
  • Develop self-awareness, relationship awareness and adaptability
  • Enhanced communication skills


  • Improve team performance and communication
  • Develop strong working relationships with colleagues
  • Develop team-based problem solving and decision-making strategies
  • Develop awareness in the context of diverse teams

Day Four’s Action Learning Sets in Practice

Action Learning Sets are facilitated structured sessions which address challenging, complex or live issues. The process involves working together to explore and resolve the issues. The process will work within the frame of:

  • Using powerful questions
  • Active listening
  • Sharing of good practice
  • Learning and reflection
  • Group and individual development
  • Accountability and action

Close of the Course

Our L&D ethos

  • We’re here to enable you to perform better

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.