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Conversational AI is coming to government – a chatbot is only the start

From GOV.UK Chat to DSIT’s CustomerFirst programme, the intent to transform how citizens interact with government is growing all the time. Sheldon Gold, chief innovation officer at Mercator Digital, explains […]

Building a Universal Digital Mailbox for Trusted Public Services

Government communication is moving online, but fragmented channels can make public services harder to access, trust, and manage. This white paper explores how a universal postal Digital Mailbox could support […]
AI governance in the public sector

Why AI governance is crucial to your public sector mandate – and five practical steps to embedding it

Accountability, transparency and oversight are key to ensuring artificial intelligence is used responsibly and fosters public trust. In this article, John Anthony Balla from SAS outlines five steps to help […]

Power in numbers: driving innovation and growth through the ‘triple helix model’

When it comes to ensuring the UK’s strengths in science, research and invention translate into economic growth, it turns out that the old adage of ‘two’s company, three’s a crowd’ […]

Government organisations over-relying on unproven AI, global study finds

Government organisations demonstrate surprisingly strong overall AI maturity, yet public sector investments in trustworthy AI technology and governance often lag behind. This suggests agencies may be deploying advanced AI built upon […]

The UK government is sitting on a user research goldmine. So, why isn’t it being used?

Despite almost drowning in rich user data, poor knowledge sharing across government is damaging productivity and driving up mental load. Dr Jon Rimmer, chief experience officer at Mercator Digital, discusses […]

Fraud at scale: Trends the public sector cannot ignore

The fraudsters targeting government programmes are becoming increasingly sophisticated. Find out what key trends are shaping public sector fraud – and how organisations and leaders can adapt tools, rethink operating […]

The many shades of sovereignty: digital sovereignty in practice

Every current digital technology policy discussion seems to touch upon digital sovereignty. Its importance has grown gradually over the past year, quickly reaching the executive-level priority now placed on the topic. […]

The economics of government innovation

By Andres Raieste, SVP, Global Head of Public Sector, Nortal In public administration, innovation only matters if it improves outcomes. If a programme does not help to implement policy effectively, […]

From adoption to disruption: experts share viewpoints on driving impact from government AI

95% of private sector organisations are getting little return on AI, despite billions of dollars of investment, according to a recent study. This begs the question – are governments realising value […]