Agile for Government Digital Leaders and Teams

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

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Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.


This training course is designed to provide a thorough, practical understanding of how to bring an Agile approach and how to use Agile techniques in the provision of digital services in government.

Agile enables leaders and teams to build in the versatility to incorporate new or iterative information in digital projects, meaning that adjustments can be made to plans and activities without impacting on timeframes or quality outputs. Indeed, it is designed in such a way that the whole process benefits from new information input during the project cycle.

This course will analyse Agile techniques and procedures, explaining how they work and how you can use them to best effect in practice, enabling you to work in an Agile environment in the provision of government digital services, including how to plan, launch, measure, learn, adjust and deliver better quality digital products and services.

Who is the course designed for?

The course is designed for both leaders and teams who need to understand how to implement and use Agile techniques and approaches in the context of digital service delivery in government.

How will you benefit from attending?

You will learn the whole range of Agile project management approaches in the context of digital service design and delivery, as well as the advantages of using this approach. You will learn how to work together as a team to maximise the advantages of implementing this way of working in your own place of work.

Learning Outcomes

You will understand:

  • What digital means in the context of government service provision
  • Knowing how you are going to work in an Agile way from now on
  • How to use Agile approaches to inform and improve digital service provision
  • Iterative development and project management – how to incorporate evolving information and scenarios
  • Using metrics to adapt at pace
  • Learn about role allocation and performance in Agile contexts
  • Understand the development lifecycle in the context of digital project management and digital service project delivery in an Agile working environment
  • Understand how the incorporation of Agile flexibility into your individual workstream, team planning, and activities can help you to cope with uncertainty and to respond productively
  • Understand how to maximise buy-in from everyone in your diverse teams
  • Understand the importance of mindset change and whole environment communications


Day One

Welcome and Introductions

Session One: Analysis of the Digital World and Digital Government Services

  • Understanding digital – what is the scope of digital in our lives?
  • What is the rationale for digitising customer services in government?
  • What are the benefits for providers (government bodies) and users (citizens)?
  • What kind of government services have been digitised so far and what is the potential range? – Examples and analysis of common characteristics
  • What do citizens need and expect from government digital services and what can we do to meet and lead expectations?
  • Listening and communicating strategies
  • What does digital transformation in service provision mean in practice?
  • Discussion


Session Two: Introduction to the Main Concepts in the Agile Manifesto

  • The 4 Values
  • The 12 Principles
  • Agile in the digital context
  • How can Agile help us to frame and then to implement the digital service vision and mission in practical terms?
  • Approaches for thinking and acting in Agile ways in digital contexts
  • What do we mean by “fail fast” in Agile, and how does this save time and money and deliver better project outcomes?


Session Three: The Advantages of Agile Project Management in Government Digital Service Provision

  • Agile vs Waterfall
  • Managing uncertainty and properly understanding evolving requirements
  • The digital product development lifecycle in the context of Agile
  • Metrics and Iterative development (overview of the main concepts and implications)
  • Discussion


Session Four: Agile Digital Mindset Shift in Teams

  • How do public servants need to adapt their own mindset to the digital context and to an Agile way of thinking?
  • Approaches and factors for consideration in ensuring that you are fully understanding and buying-into digital service provision in government
  • How does Agile help you with your thinking about change?
  • Dealing with change management and buy-in within diverse teams
  • Discussion

Close of Day One

Day Two

Session One: Incorporating Agile Iterative Progress and Metrics into Digital Service Design and Delivery 

  • How do we learn, and what do we need to measure?
  • Implications of measurement – do we need to change course?
  • How do we change course in digital project development or delivery?
  • What is working at pace and how to we achieve velocity and momentum?
  • Tried and tested approaches for successfully changing course using Agile
  • Case study of Agile approaches and techniques with analysis of what is involved in practice
  • Effective feedback loops – Using Agile approaches to listen, learn and adapt (developing an effective and responsive listening architecture)
  • Discussion


Session Two: Typical Agile Roles in Digital Service Provision

  • Presentation and analysis of how roles can most effectively and inclusively be allocated within a digital project team
  • How people in different roles can best function and interact within an Agile environment
  • Achieving buy-in within modified roles – communications, setting realistic credible targets, empowering innovation balanced with responsibility and freedom, working together as a team to deliver new shared goals
  • Discussion of delegates’ experiences and concerns


Session Three: Methods and Approaches for Your Own Agile Digital Project Teams

  • Examination of how to go about applying all this in your own team in the context of designing and providing digital government services
  • Agile approaches, techniques and methodologies for achieving your goals
  • Discussion


Session Four: Action Planning Workshop

  • Context specific Agile project planning in your team’s digital service provision
  • Actions, next steps, putting it all into practice
  • Feedback, Peer Review and Discussion

Final Questions and Discussion

Close of the Course

This is an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.