Assertiveness Skills Workshop

Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.

This is an open programme and an in-house training course. For further information and pricing contact [email protected] or phone on +44 20 7661 7817.

Overview and Benefits of Attending

This course will help you to distinguish between assertive, aggressive and passive behaviours while identifying your own barriers to assertiveness. You will examine ‘the mindset’ and then the techniques needed to navigate a range of situations including how to say ‘no’ in a way that is respectful. The only way to communicate effectively is assertively. It builds credibility, trust and enhances innovation and productivity, and so it ultimately adds to operational success.

Objectives and Learning Outcomes

During the workshop delegates will have the opportunity to:

• Identify what Assertiveness is and what it is not.
• Describe the impact of behaviours on the organisation: Assertive, Aggressive and Passive and on self.
• Describe the styles of communication based on life scripts and how we can change these.
• Identify limiting beliefs that can get in the way.
• Learn and practise how to say no in a respectful way


10.00 – 10.45 Session One

• Overview, Introductions, and Personal Objectives
• Analyse and Learn what Assertiveness is and is not

10.45 – 11:00 Coffee Break

11.00-12.30 Session Two

• Identify and analyse the communication methods of someone who may be stuck in certain patterns
• Aggressive, Passive behaviours as opposed to an ‘Amygdala hijack’
• Identify and analyse personal habitual styles of communication and choices when communicating with different people
• Learn what these personal styles mean for your communication and assertiveness

12.30- 13.30 Lunch

13.30-14.30 Session Three

• How to say no
• Tips, techniques
• Feedback; how to give it to ‘land’. The do and do nots

14.30-14.45 Coffee Break

14.45-16.00 Session Four

• Practice scenarios
• Facilitated trainer and peer feedback
• Further practice scenarios

16.00-16.30 Session Five

• Review, Action planning

16.30 Close

Our L&D ethos

  • We’re here to enable you to perform better!

Our L&D team

  • All former practitioners, now professional trainers, our L&D team have provided open and bespoke solutions for more than 100,000 public servants from 120 countries

Our L&D seminars

  • A vast reservoir of international, transferable knowledge and perspectives about effective, delivery-focused approaches to working smarter in the public sector

Please contact us for further information and to arrange an in-depth discussion of your learning & development requirements. Email David Leakey on [email protected] or phone on +44 20 7661 7817.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services.