Canada launches digital unit

The Canadian government has launched a new federal tech unit to spearhead a drive to develop what it hopes will be the world’s best digital services.
The Canadian Digital Service (CDS) is tasked with “modernising” federal government services and making them “easy to access and to use” by developing cutting-edge on-line tools and merging departmental websites into a single government hub: www.canada.ca
The CDS is modelled on the UK’s Government Digital Service, which developed the award-winning www.gov.uk site, and has headhunted staff with expertise in agile project management – an incremental, collaborative development process – from the UK unit, Singapore-based www.govinsider.asia reported.
Scott Brison, President of the Treasury Board, said: “The Government of Canada has an opportunity – and a responsibility – to deliver world-class services to Canadians. This will require disruption as we make the switch, both technically and culturally, to agile digital delivery models.
“To accelerate these efforts, I am excited to announce the launch of the Canadian Digital Service to modernise the way the Government of Canada designs and delivers digital services. CDS will be a partner to departments in delivering measurably improved services.
“We are rethinking the service design and delivery process from the user’s perspective and engaging users every step of the way… As I have often said, in this world, you’re either digital or you’re dead. We can’t be a Blockbuster government serving a Netflix citizenry!”
Executive director Anatole Papadopoulos said at the launch on 18 July that the unit will create tools such as apps that focus on the end-user and will conduct its work “in the open” as part of a wider drive towards government transparency, the Ottawa Metro reported.
“We will be blogging about our work,” he said. “We will be on social media talking about our work, the lessons, successes, failures we encounter. We hope that some of our learning and the experience we have – testing new approaches, new tools – will be helpful to others.”
A total of five government departments will publicly share their progress, govinsider.asia reported. They are: Canadian Heritage, Natural Resources Canada, Environment and Climate Change Canada, Treasury Board, and Innovation, Science and Economic Development Canada.
Artificial intelligence, blockchain databases, chatbot conversational programmes, and data analytics are among state-of-the-art programming tools that will be deployed by the service, according to govinsider.asia.
For up to date government news and international best practice follow us on Twitter @globegov
See also:
Australian government launches push to harness benefits of big data