Centralise and streamline: integrating data to deliver superior user experience

By on 27/02/2020 | Updated on 04/02/2022

Clunky systems and data stored in a multitude of separate silos – sound familiar?

The Victims and Survivors Service (VSS) – the body responsible for delivering grant funding and support to those suffering as a result of the conflict in Northern Ireland – was operating out-of-date systems that were struggling to cope with the 20,000+ individuals and organisations it interacts with daily.

In a bid to centralise data, integrate systems, boost employee productivity and deliver a superior user experience, VSS made the decision to invest in its technology infrastructure. The solution? A custom Dynamics 365 customer engagement platform, devised and implemented by partner Codec.

Download the case study to discover what improvements were made and how VSS benefitted.

    Victims Survivors Service Case Study

    Please complete the form below to download the Victims Survivors Service Case Study.

    Full Name (required)

    Job title (required)

    Department (required)

    Organisation (required)

    Country (required)

    Email (required)

    Telephone (required)

    About Partner Content

    This content is brought to you by a Global Government Forum, Knowledge Partner.

    Leave a Reply

    Your email address will not be published. Required fields are marked *