Centralise and streamline: integrating data to deliver superior user experience
Clunky systems and data stored in a multitude of separate silos – sound familiar?
The Victims and Survivors Service (VSS) – the body responsible for delivering grant funding and support to those suffering as a result of the conflict in Northern Ireland – was operating out-of-date systems that were struggling to cope with the 20,000+ individuals and organisations it interacts with daily.
In a bid to centralise data, integrate systems, boost employee productivity and deliver a superior user experience, VSS made the decision to invest in its technology infrastructure. The solution? A custom Dynamics 365 customer engagement platform, devised and implemented by partner Codec.
Download the case study to discover what improvements were made and how VSS benefitted.
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