Digital Transformation

The innovation paradox: an interview with Canada’s digital chief Alex Benay

Innovation is a bottom-up process, says Alex Benay, Canada’s chief information officer. He tells Matt Ross how the country’s traditionally top-down civil service is transforming its approach to digital delivery; […]

Irish government hosts blockchain hackathon to spark innovation

The Irish government last weekend hosted a blockchain hackathon, as part of its work to bring innovative technology into the public sector. The three-day event, called ‘Blockathon Ireland’, was hosted […]

Taming the tiger: NZ’s digital chief on harmonious e-government

Tim Occleshaw, who runs New Zealand’s digital operation, has learned from the backlash against other countries’ central digital units – and established a ‘networked leadership’ model that leaves agencies in […]

Asia closing digital gap with the West, report finds

Singapore has overtaken the US in the support it provides for national digital transformation, according to analysis by the Economist Intelligence Unit, while Japan has inched ahead of the UK. […]

Australia launches Digital Transformation Strategy

Australia has published a Digital Transformation Strategy, setting out its objective of allowing citizens to access all government services digitally by 2025. The goal, it says, is to ensure that […]

Tech expert moves to USA’s General Services Administration

The former chief information officer (CIO) of the Health and Human Services department Beth Killoran has moved to the General Services Administration (GSA) as the new deputy CIO, according to […]

Heiki Loot, Secretary of State, Estonian Government: Exclusive Interview

Estonia’s Secretary of State, Heiki Loot, is leaving government after 15 years at the top of the civil service. As he prepares to return to his legal roots, Matt Ross […]

Australian government to launch digital transformation strategy

The Australian government is to launch a new digital transformation strategy at the beginning of 2019, setting out a roadmap designed to make the country a world leader in digital […]

Citizen Services in the Digital Era – a way forward for Governments

The last few decades have witnessed significant demographic shifts across the globe; emerging economies have seen a substantial growth in their middle class due to increased economic activity. High-speed internet […]

Rwanda pilots digital aid transparency scheme

Rwanda has been selected as the pilot country for a new digital system that enables donors and recipients to share data on aid management, with the aim of improving transparency. […]