Digital Transformation

India peers into its digital future

This week, India’s Supreme Court allowed the country’s ambitious Aadhaar ID scheme to proceed, whilst setting down rules to protect people’s rights and privacy. Gavin O’Toole finds that the ruling […]

E-government progress hampered by digital divide, UN report finds

Denmark, Australia and South Korea have come top in a biennial United Nations survey of countries’ progress in implementing e-government. The survey, by the UN Department of Economic and Social […]

Regaining public trust: co-creating a shared future

Many national governments are experiencing a crisis of public trust – one which, the OECD suggests, can be addressed by being more inclusive, transparent, receptive and efficient. In the second […]

The rise and fall of GDS: lessons for digital government

Founded in 2011, the UK’s Government Digital Service led the world in transforming online services; but Britain’s digital reforms have since slowed. When three of the key figures in GDS’s […]

Transforming routine work: the rise of the robots

Digitally transforming a service can bring huge rewards – but replacing a legacy system is often complex and risky. So many governments are introducing Robotic Process Automation, stripping the routine […]

Spend it wisely, part 2: the digital marketplace

Government procurement systems are being transformed by a new wave of digital marketplaces and buyer-vendor matchmaking platforms. James Johns examines the new channels open to civil servants charged with buying […]

Niger civil service clash over digital exam

A scheduled entrance test for positions in Niger’s largest state government was cancelled at the last minute over Easter due to conflicts within its civil service commission. More than 3,500 […]

Trump appoints his first federal CIO

US president Donald Trump has announced plans to appoint Ernst & Young principal Suzette Kent as the nation’s next chief information officer (CIO), the first permanent holder of that title […]

Civil services are making progress on gender diversity – but those gains are under threat

The Women Leaders Index shows that most G20 countries are improving gender equality amongst civil service leaders. But speakers at the Index’s formal launch warned of the ever-louder voices of […]

White House federal IT plan details revamp of ‘outdated’ system

A report ordered by President Donald Trump has set out recommendations for an overhaul of the “unwieldy and out-of-date” US federal IT system, in part to address today’s heightened cybersecurity […]